Contact Jabra Sport Life Support

I bought these ultra-expensive Jabra Elite Sport earbuds and immediately was not impressed with the sound quality. It sounds thin and not punchy, with a pathetic bass or Low frequency experience. When I opened the App hoping to solve the problem, the basic equaliser did nothing significant and the advance equaliser just made the sound muffled and distorted when I upped the low frequencies. Definitely not what I expected from in ear headphones. What is worse is barely 2 months after using these rather uncomfortable buds, the left ear bud has stopped working. I wrote to Jabra customer care one week ago and have heard nothing back. If you can, stick to the AirPods. They are the only pair of Bluetooth headphones that have not failed me in terms of reliability, comfort and sound quality, and I have tried many - only issue is their inability to deal with water.

I have no use for the fitness portion of the app so I can't comment on that, even though it makes up 95% of it. My problem is with the equalizer which is as basic as it gets. Compared to the look and feel as well as functionality of Jaybird's app, Jabra's looks like something out of dawn of smartphones. The customization of the equalizer is soooo basic it really limits sound quality that could be on par with Jaybird's. I'm going they do a major overhaul. Another issue I have is the custom settings don't apply if you don't connect the earbuds to your phone. So if I connect them directly to my Apple watch the sound is set to the default setting which is flat across the board. That takes away sound quality, functionally and overall experience.

I like the potential of this app, but there are some key gaps that make it unusable. My training plan involves alternating days of running and weight training and a recovery day. But you can't add weight training to a plan, and the plan forces you to select four workouts, so I can't use any of the training features. Most of the exercises I do are not available and there's no way to add new ones. So I can't do the cross-training workouts. Either significantly expand the library of exercises or let us add our own. Minor annoyance: very often when I'm using the headphones the app tells me that they're not connected so I can't adjust settings. Disappointing considering how expensive the hardware is. UPDATE: One year later and none of the problems have been addressed. No Health Kit integration means I have to use another app to collect my stats. No Apple Watch integration. No way to edit workout data after a run. Great hardware severely limited by the software. Since Jabra seems unresponsive to customer feedback I’m reducing my rating.