Contact Wizard of Oz Slots Games Support

by JustJuls25

I have been attempting to collect my "Rise and Shine" bonus in the mornings and I am getting an error once the game opens that states something similar to "Oops. Something went wrong. Try again later." This has been happening for the last 7 calendar days. So I have been unable to collect my bonus. Also, when collecting my streak bonus, the little icon in the bottom right corner says "Collect Bonus 1,740,000 streak bonus Day ## +550,000" when I click on it to collect it shows "Daily Bonus 1,450,000 + Streak Bonus 550,000 + VIP Bonus 290,000 = 2,290,000" Which does not add up. If my Daily Bonus shows me 1,740,000 and my streak bonus is 550,000 and I am eligible for a VIP Bonus of 290,000 then that equals 2,580,000. Not the 2,290,000 that I have been getting. I have done all updates when offered. If this is not the case then it should not show I am eligible for a Daily Bonus of 1,740,000 AND a Streak Bonus of 550,000. It should just show Daily Bonus of 1,450,000. This has been going on for a while. Which I initially thought I missed an update so when I was offered the next update I took it. This did not resolve the issue. I have screen shots of everything. Contemplating deleting the game. I have stopped purchasing from the game because I feel why should I spend my money if I'm being cheated out of daily bonuses offered. One unhappy customer.

by Fusat7510

I have been playing this slot for over three years. Never won much, but recently decided to play big and win the yellow brick road competition because if you came in first, the prize was huge. I was betting one BILLION coins a pull, yes BILLION. I won almost every road completion from road one to road 61, but then at road 62, the payout for winning the most bricks dropped dramatically. The customer service person said at first it was an error they we were working on and the when I followed up again looking for the coins I was shorted, they admitted they lowered the payout in the middle of the game! Terrible! They owe me over 350 BILLION coins and I sent them photographic proof of the 23 levels I won which the payout had been reduced. That sounds like a lot of coins, but I lost 250 BILLION coins winning those roads. The game should honor the payout THEY establishing when kicking off the game and pay me my coins. until then, boycott the game. These aren’t real coins anyway and there is only one winner per road so they should be honorable and pay what is due to me. Again, I sent them photos of every level that I won first place. There last email was thanks for your feedback. Terrible. If I could give zero or negative stars, I would. Do not play this game as they lack honor.

by CPRNCSS

I used to really enjoy this app, but there are too many negative aspects now.
1. They rolled out clubs, but wins that are supposed to be added to my club board are not appearing so my club mates can not gain bonuses from them. I have written to customer support for two months and all I get back is, “we’re working on it.” Hint: don’t release a huge new feature without making sure it works!
2. Supposedly, a new machine becomes available every time a player levels up 10 times. Naturally, the higher the level, the harder it is to reach. I just hit level 960 and got NOTHING as a bonus since there are no new machines (and there haven’t been for awhile). I didn’t even receive the bonus I usually get for each level up.
3. Another feature is the Lucky Card Collections, which would be great if players did not keep getting the same cards over and over, thus making it impossible to complete collections.
I have spent a good amount of money on this app, but I will not spend one single cent more until these issues are resolved. I would be happy to update this review if they are. But until then, I would recommend skipping this game. There are so many other slots available without any problems.