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I don’t need to write a review about what’s great, all of the higher star reviews will tell you that. But they need to know areas of opportunity. First are the rewards. Anything interesting is consistently sold out, seemingly never replenishing the new lower quantity of 10 (I’ve had the app for a while and the available quantity has gone down over the years). I have over 150,000 coins wasting away because it’s is not worthwhile to a customer to get 2/1 drinks or a “free” entree with a $100 minimum spend. The offers are just not that interesting and, the ones that are, as I said, always sold out. Leverage your partnership with the properties more, it’s a severe dissatisfaction point in the customer journey. Oh yeah, also restricting rewards based on geographic location is a crock. Consistent locals money and are willing to deal with the strip = droves of tourists. Recognize it because you’re purposefully ignoring a major market segment. Second revolves around this shift to an awkward tiered bet mechanism. What happened to simply tapping the + to increase the bid and unlocking jackpots, etc.? Complicated the game unfortunately, not to mention the jump between the four or five tiers are ridiculous. Six million, really? Lol ok. TL;DR - This app is a waste now as the good rewards are not replenished anymore and always sold out and the game has become more complex, complicating the simple fun it used to be

I have played this game since it came out. I love playing it, but recently I purchased a chip package that unlocked 3X reward of my biggest win on a single spin. I won over 1 billion on a single spin betting 55 million. I never received my 3X reward and after about 5-6 days, I reached out to support for help and to get them to fix the problem. Long story short, they say I never won anything (after betting over 4 billion in a day), kept closing my support requests saying they already responded and now blocked me from opening up a request saying I abused their support system. All I did was reopen the request because it was never resolved. I think I did that three times until they blocked me. The issue is still not resolved and now I see other reviewers say the exact same thing happened to them! I’m not alone in this. There is a definite problem, but support won’t acknowledge the problem and keeps blaming me for any misunderstanding or confusion. It’s simple math… 3X my biggest win. There is no misunderstanding. They need to fix the problem and pay me what they owe. Until then, I cannot recommend anyone purchase any chips from them because their game is broken and their support will just throw any request back at you with no resolution.

The new betting system has sucked nearly all the fun out of the game. The old system worked just fine. Why fix something that isn’t broken? Also, the rewards seem to have become less appealing. While there are still a few that might be worthwhile, the majority aren’t worth the time required to earn the points, redeem said points, and to redeem reward once you’re in Vegas (or wherever you may be). While I appreciate that it’s possible to earn rewards for locations other than Vegas, it would be nice if there were more locations stateside. They also used to offer travel rewards via Allegiant Airlines, but those deals have disappeared. These complaints might seem petty, but these changes are actually hurting business for the participating locations. Personally, I go to Vegas for the experience of trying new foods, watching amazing shows, and maybe even a bit of pampering. By offering better discounts and freebies, you’re guaranteeing that I’m picking Place A over Place B. Once you get someone in the door, even if they have a voucher for a freebie, you’re a whole lot closer to getting them to empty their wallet. But, what do I know? I only spent over 10 years in the service industry.