Contact Sugar Smash Support

by Lmo527

I have been playing this game since it first came out. About a year ago there was a bad update and I went from level 800 all the way back to level 1. I was very confused. Out of curiosity, I replayed level 1 and then it jumped up about 10 levels. So, I continued playing this way until I was caught back up to where I had been. It took me about a month and I never complained.

Then there was this terrible update about a week ago. I did not lose levels but I lost the majority of coins and boosters that I had won through challenges and contests. It took me a very long time to earn all of those coins and boosters. I contacted app support. They did not respond for a few days then said, “Install the new update and it will be fixed.” Wrong. I was still missing everything. Then they said to send them a screenshot of my purchases. I reiterated that I did not purchase the boosters but had earned them. Then I had to send them a screenshot of my account. In the end they credited me some coins but I am still missing around 50 rainbow boosters and over 20 of each of the other boosters. Then today the developer responds and says it’s been fixed?????? Well, it hasn’t been fixed and I believe they have no intention of fixing it.

Moral of the story: only play this game if you are prepared to periodically lose all progress and earnings. I’m going back to Farm Heroes Saga. They have never lost my progress or earnings during an update.

by Teaching Mom Of 3

ADS! 😡Too many ads now—they pop up every time you change screens. I’ve been playing this game for years! It {was} one of my favorites! The last few updates have been frustrating though. They keep adding more and more ads in different places, not the ones you watch for a freebie of some sort. I’ve also noticed the higher you go in levels over 1000, the more times you have to play to beat it. It’s also become inconsistent on how some plays work. 1 time they’ll knock out several directions and the next time it won’t, even though you did the same thing. It’s not fun anymore… I’ll find another game.

by Mickijay

This use to be a really fun game. About a year or so ago, something went on with an update, and the game use to crash out after about 3 plays. It stunk but you could restart it and continue. Now, it will not even load. Developers says reinstall, but you will start back on level 1 and lose all your achievements. If you purchased anything over the life of the game, consider it thrown away.... DO NOT waste your time with this game. It is broken and they obviously can’t or don’t want to fix it. It has been over year like this, so stay away...