Contact VOX Support

by Jeff DeWitte

Before downloading, and please if you are considering a subscription, read the responses by these developers. They don’t sound all that bright. It appears as well that they don’t have a good handle on grammar. and I’m supposed to trust you by subscribing? How much are you charging per year? That’s right a ridiculous inflated amount for features nobody wants. These guys are relentless. Constant emails trying to sell you their premium package. Several every single day! Really?? FYI, you get NO features unless you go premium - none, not even a little taste of how their app is supposed to make your music experience better, instead they just tell you via annoying emails. That’s right, no equalizer. Nothing. How are we supposed to know how good your product is? Not sure what good this app is unless you give them cash. A little advice - if you want to sell your tasty snack to new customers you need to give out a free sample. These guys are super greedy and will do anything to get your cash. Including giving you nothing until you subscribe. Deleting the app now. I advise you do the same if you have already made the foolish decision to download it as I did. See you in the funny papers Vox.

Update (in response to developer reply): Too late. I’ve already deleted the app. You said it best yourself, “...our price model is not perfect...” Thoughtful gesture but I don’t see you trying to perfect it. Later.

by Uburoi

Once upon a time, Vox was a great app. It was the only one offering a parametric EQ. But then they bundled the EQ in with their subscription service. Ugh. I’d pay $50 for the Vox app to have that. But $50 a year with a zillion features that I don’t need? Nah. That is the antiquated cable tv model everyone hates. Please - separate the app from the sub features and let those who don’t need all the cloud feature just buy the app.

UPDATE - RESPONSE TO DEVELOPER’S RESPONSE:
I appreciate the developer’s review, but my review stands. A core function of this software that you offered for free was removed and put in the subscription version. I’ve said I’d gladly pay once for a version that has the EQ. I don’t need all the other bells and whistles. Please come up with a third buying option. One that doesn’t require a subscription. Just make it a player with the EQ, as the version I have on my iOS9 devices has. I’ll pay for that. Once. And if you significantly upgrade, I’ll pay for an upgrade if I think I need it. Please. For now, I am forever locked into listening on older devices. And that’s OK, but they won’t last forever. So, I implore you to please simply move the EQ function back over the threshold to the free version. Those of us that are older, on fixed incomes, and have hearing loss need to be able to tailor the sound without feeling as if we are being held hostage to a subscription scheme.

by MIGerlag97

I use VOX to play music that I copied from iTunes, that’s my only use for it, I prefer it to the stock music app. The trouble is that if I at all open the default music app and then go back to vox even after I’ve quite the music app it’s jumbles up my playlists, I have to then restart the phone before I can see my playlist properly and I need to make sure that I never open the music app otherwise I’d need to restart again before vox shows my playlists properly. This is on my iPhone X, but it does it on all my older iPhones, it’s been a problem for a very long time now, and now on my iPhone 5 it won’t unjumble my playlist when restarted at all making it utterly useless to me.

It’s highly irritating, I’ve left a review before stating this and still left a 5 star rating, however I didn’t get a response nor was the problem fixed.
I like your app but this will be a 1 star rating until this issue is finally sorted out because the issue makes the app useless to me in some situations.