Contact FlyQ EFB Support

While the app is decent I found I no longer needed it. In the my account section there is no way to indicate I no longer want to renew the subscription. I thought removing anything in the payment method would stop my subscription. It did not. I emailed the company when they notified me that my subscription was renewed for another year and told them I DID NOT want to renew and would like a refund. I have received no reply or refund. The following day I received an marketing email from the CEO that asked me to submit a review and if I was submitting a bad review to reply back to the CEO first to let him know so he ca attempt to fix the issue first. I did email the CEO in reply and received an UNDELIVERABLE EMAIL NOT FOUND reply. I emailed customer service again and forwarded my email to the CEO in hopes they will reply and refund my money. Again, no reply - other than an automated response saying thanks for my email - and no refund. I want my money back and the last thing I wanted to do was to submit a bad review. But since they do not reply to my emails I don’t know what else to do to get their attention. I guess the next step is to dispute the charge on my card. If they want to fix anything with their app it should be the MY ACCOUNT section of their website with an auto renew switch. Otherwise I classify Seattle Avionics as a deceptive subscription that won’t let you turn it off.

I live in USA but I wanted this app to use it in South America for the coming fire season. I got the surprise that the app does not have data on that region. I contacted customer support for a cancellation and refund the same day. They only communicate through email and the only response they sent me was that they do not control refunds and miss guided me to do it through the apple store. I found that Apple does not manage this subscription. I wrote a second email to customer support explaining and looking for solutions, they never responded back. I feel like a victim of a scam. I would NEVER recommend this app to anyone. I am stuck with a useless $130+ /year subscription service and I can do nothing about it. THINK TWICE BEFORE YOU BUY IT.

I like Fly Q and I have tried it a couple times over the past few years but struggle with it. I watched a lot of tutorials, which helped a lot because the interface is not intuitive. It was difficult to make a flight plan while in the air if I had to change something. The traffic feature has the size of the other planes too large which is misleading for how close they are as well as they block the ability to click on the map to gain information about particular airspace and airports nearby. Sadly it also deleted a few logged flights for some reason. I couldn’t find where to have a CFI sign off my Flight Review in my log book. I would still give FlyQ another try in the future.