Contact Lark Health Support

by TigerBrown

I received an email from 23andme about Lark and how it connects to my data and will provide a more comprehensive and bespoke wellness plan for me. I downloaded Lark, launched the app and went answered the chatbot questions. None of the questions included 23andme so I tried to find a setting where I could input the account info and there was nothing. Then I emailed support and the first thing they replied with was a link to install Lark. I replied and said I have Lark and I just want to connect 23andme. They told me to launch Lark and Lark (the bot) would ask me for my information. I said again, that the bot didn’t ask me and if there was somewhere else that I can input the info. It’s been days and I haven’t received a reply. On top of that, the interactions with Lark the Bot based on the health info that it does have about me is pretty basic and doesn’t lend to the extra time I have to spend having a scripted exchange with a poorly written chatbot. I literally want those hours of my life back that I spent trying to get this thing to work. I recommend using Fitness Genes if you want a comprehensive fitness report based on your genetics.

by Troikachick

Because my insurance offered Lark for free, I decided to try it. I used it about a week, and it is very difficult to use and has so many bugs it's not funny. I got logged out, and couldnt log back in so I tried "change my password." The app never sent a link to my email. After researching on how to fix that, I finally got logged back in only to see everything was deleted. Logging food is difficult to say the least, because it randomly crashes and you have to restart the app, even after redownloading it from the app store. It took me nearly two hours to log a simple breakfast due to the crash issues. You also cant scan barcodes so if you eat some frozen food you have to log each ingredient from the box, but you'll be lucky to do that if it doesnt crash. I own a apple watch and there is basically no support for apple products. I even tried emailing tech support about all of these issues, and only got a response with information I could easily look up on the internet. Dont waste your time or money.

by Customer2457421257895432

Update: Lark lost all my meal data and another week of activity data for a second time at the end of the third week of using.

I have used this app for a little over two weeks now. I received my free smart scale this week, but am still waiting for information regarding the free FitBit (for the diabetes prevention program).

Chat style interface is annoying and slow even on the fastest setting. I hated this interface on Sydney and I’m glad the developers moved away from it there. Please get rid of it here as well.

Also the app seems to lose data at random. I lost all my meal data for over a week (21+ meals worth), two days of sleep data (not even the most recent days - 2 consecutive days from about a week ago), and activity data for 5 days (all the days from the past week that I didn’t lose sleep data for). This is a pretty big problem since the utility of this kind of app is directly tied to the quantity and quality of data entered.

Smart scale came preconfigured and uses a cellular connection so it is tied to this app which is sort of disappointing and frustrating not knowing where this data is being sent or stored. Bluetooth would have been a much better choice, but it was free.

Could not provide developers direct feedback because it requires the default Apple mail app which I uninstalled because I use the Gmail app.