Contact BIGGBY Support

by Brighterspark

This app is in dire need of a modern update. The app isn’t even programmed to fit a larger screen.... Comparing it to the Starbucks app (which is probably the biggest competitor), youd think Biggby was inferior (which it isn’t).
Aside from the dated graphic design, the app is hard to navigate, its busy, parts of it are in low resolution or unaligned due to the screen formatting issues, and you can’t add funds to your card from the app itself. You have to do this from a browser, and that website for rewards itself looks like it was from 2010 (still has the og Instagram logo.)
What this really needs is a massive update to its design that streamlines the app. In terms of marketing, the app doesn’t really entice me to want to go to their stores, so I think an updated app would allow for a push to newer/younger consumers. Integration with Apple Pay and Apple Wallet would also help, because if you had the biggby card in your wallet it would be so much easier to pay (plus it would notify when close to a biggby so more business). An e-tipping function would also be great since a lot of your stores don’t allow tips on credit cards.
Finally, making the order ahead directly from your app and pick up in store. A lot of other coffee places/restaurants have had this ability in their apps for a while, so take some tips from those.
Could be so much better!!!!

by Pianoman112182

The concept of the app is fantastic, the execution does just that to your existing points card. I tried adding my card to the app, the app wouldn't take it though. The next time I went to a store, all my points were gone and the card was no longer active because I had "set it up" on the app...even though it wouldn't let me add the card. They gave me a new card, added my points that I earned for that visit to the card which was fine. Just tried adding that card, same thing happened. This is my favorite place to stop for coffee and it is really sad that this app does nothing but steal points. Also, why the heck doesn't it work with passbook/wallet yet??????????

by Breakdancezombie

Every time you try to log on via Facebook or Email "error has occurred". Over the few days that I've use this app I've had to create 2 to 3 different accounts because you couldn't sign back in once you've signed out. IF YOU EVER get signed in the first place, never sign out because you'll have to make another account. IF YOU EVER get signed in, you can however use it to rack up points but there's no way of seeing your progress as the app is so crappy it doesn't physically show you what you've earned. It only shows zero's.