PhotoDirector app not working? crashes or has problems?

PhotoDirector Status

Last Updated on 2024-12-06 by CyberLink

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26 User reports:
App has problems

User reports 26

⚠️ Most reported problems ⚠️

Not working

75.9%

Photo/Video

10.3%

Something else

10.3%

Account

3.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of PhotoDirector Problems 🔥

- Changed their Premium Version to having to pay a monthly or yearly fee instead of a in app purchase

- Doesn't have cloning anymore

- Can't control the thickness of what you want removed

📋 3 Reported Issues:

Joseph Blackburn 2023-09-24

Worked 100 hours on photos then it crashed, come back on and all the pictures were gone. Did the update and still gone. But had pictures I did from 2018, but not the ones from past 2 weeks.

Mrs Heather Dawn Moon 2022-09-15

AFTER EDITING DOES NOT PRODUCE VIDEO OR GIF. cRASHED COMPLETELY.

Latana Studio 2022-03-11

After editing, does not produce mpeg or gif. Stalled on processing??

Showing 1-3 of 3 reported issues:

Have a Problem with PhotoDirector: AI Photo Editor? Report Issue

Common PhotoDirector Problems & Solutions. Troubleshooting Guide

Table of Contents:

PhotoDirector iPhone Issues and Solutions

PhotoDirector iOS app crashes, not working, errors
PhotoDirector iOS app network issues
PhotoDirector on iOS has black/white screen

PhotoDirector Android App Issues and Solutions

PhotoDirector has errors/crashing/not working
PhotoDirector server network connectivity issues
PhotoDirector has black screen

PhotoDirector iPhone Issues and Solutions

How to fix PhotoDirector app crashes or not working on Iphone (iOS):

Close and restart the PhotoDirector app on iPhone
Update PhotoDirector app to the Latest Version for iOS
Uninstall and reinstall PhotoDirector iPhone app
Update your iPhone to the latest iOS version

Fix PhotoDirector on iPhone unable to connect to server/internet connection issues::

To resolve PhotoDirector network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PhotoDirector Android App Issues and Solutions

Fix PhotoDirector not working on Android, crashes, errors or is unresponsive:

Force Stop the PhotoDirector App
1. On android, goto Settings » PhotoDirector » click [Force Stop]

Update PhotoDirector to the latest version on PlayStore

Clear PhotoDirector App Cache and Data:
1. On android, goto Settings » Apps » PhotoDirector » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PhotoDirector.

Fix PhotoDirector unable to contact server/ PhotoDirector internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PhotoDirector » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PhotoDirector » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PhotoDirector