Contact NordVPN Support

by Shiliuruitian

I bought this vpn service a while ago but didn’t star use it till a month later and figured out it wouldn’t work for Asia countries: the internet was super slow to an unusable extent I asked for a refund they give me a firm no telling me that it passed 30 days. They walked me through a whole long complicated process to fix the connecting problem with Asia websites and then the next month when I try to use me computer to connect to my university library it just wouldn’t work and the reason is all the weird settings they have me done with my computer to get NordVPN to work. I just cannot tolerate the hassle anymore and they won’t give you refund anyway. The plan is for 3 years so basically you paid for 3 yrs for 0 services. Beware before you pay it doesn’t work well it may disrupt with normal functioning of your computer.
The support team replied, but be ware they never solve your problem, neither will they provide you a solution. It’s always take longer to “babysit” the vpn than really using it. As mentioned in lots lots of reviews I saw, mostly of the time you paid for 3 yrs of zero service. No one has the time to trouble shoot for 1 he every time they want to use VPN. I only use it a few times a month and already spend most of the time trouble shooting, need my money back but couldn’t get it back.

by Sasha Wordkitty

NordVPN was rec’d to me and I am so sorry I tried it out. It took out my Internet connection on a new Mac laptop, making me think that I had been hacked, and it took multiple calls with Verizon and Apple to figure out that NordVPN was the culprit. I emailed them 2x today and no response at all. Their Live Chat button on their website does not work when you click it.

Now it’s acting up again at night- same issues: not connecting to VPN servers no matter what country I try, repeatedly putting up pop up windows asking me to give Nord Lynx VPN for my login keychain password so that 3 windows in a row were up at one time, and none could be closed out when I hit any of the options - Allow, Deny, or Always Allow. I took a screen shot to email to them in a 3rd support email but then it completely knocked out my Internet connection again so I couldn’t even share that. When I rebooted, it immediately went to asking me for my keychain password again. I disabled “startup at login” and had to manually uninstall this horrid software.

I’m not sure how a co can release a product like this and call it security. I’m calling AMEX to have this charge reversed and am switching to any other VPN service. I wasted most of my working hours today trying to just get online, only to be kicked off time and again. Use them at your own risk.

by Dbcortes

While the service worked well while I needed it. After believing I had stoped my membership, and based on that I (erroneously) assumed that it would stop my recurring payments. To my surprise those were not stopped! Immediately after I found out I had been charged I contacted the company as informed them that I had not been using the service and I had canceled my membership a couple weeks ago and requested a refund. Well, I was denied a refund at every level of customer support. Apparently I had missed a step in the cancelation process, and therefore there was no way to give me a refund. I believe they make their cancelation process and their stop recurring payment process purposely complicated so that they can get at least one more payment from their customers. I’m upset and disappointed but not surprised that a company would value profit over customer service. To add, I could have canceled my service and asked for a full refund within the first 30 days (as their terms allow for full refund for any reason within 30days) however I thought that would be unfair to the company as I had actually used their service with little to no issue. That being said, I will never recommend this company, and I will use a different vpn service in the future.