Contact NordVPN Support

I trialed this app for a day and decided to cancel. You are instructed to login to NordVPN to cancel subscription. App Store doesn’t let you cancel the subscription when it hasn’t been activated (during trial). NordVPN login page takes to an insecure site on every browser so I was unable to login. This was in May, and we are now in November same issue. I believe this is a deliberate setup so you cannot cancel. On May 18 I emailed NordVPN support to inform them I want to cancel, and deleted app in App Store. NordVPN didn’t not reply. On May 31st App Store charged me NordVPN annual subscription fee and I did not receive any notification of this fee. I didn’t realize until November and raised a refund request to App Store to be informed by their robot this doesn’t qualify for a refund (presumably because eit was requested outside of 30 days). I contacted NordVPN support and provided to request a refund but got the runaround. They state I have to go to App Store for refund and insisted they replied to my email on May 18th (they did not). I left thinking that this was a scripted response to a scam setup designed to fleece trialists out of $91. They must be aware that the App Store policy is flawed and run by robots and they can get away with this fraud and App Store won’t penalize them. If you happen to trial this service make sure you request apple refund within 30 days of the fee being sneakily added to your account or you will be left in the same boat

I bought this product in September, but quickly realized that it did not meet my needs. I immediately tried to cancel the subscription to avoid recurring charges. I don’t mind paying for one month to see if it worked for me, but I didn’t want to keep paying. I looked in the FAQs on the app and it said that to cancel the recurring subscription, simply go to your Apple ID and turn off the subscription there. I did that, and the subscription no longer showed in my active subscriptions. So you can imagine my surprise when I continued to get a monthly charge for the subscription to a service that I was no longer using. I verified that it wasn’t in my active subscriptions under my Apple ID and it was in fact not listed. After this happened three times, I logged into my Nord VPN account via the web (not the app that I had always used) and found that the subscription was still active. I also found a different set of instructions for cancelling the subscription through their website. Finally, using this second set of instructions, I was able to successfully cancel the subscription through their website. It is a sign of an unethical and predatory company to provide false instructions for subscription cancellation. It is unethical to make the cancellation process difficult and opaque. NordVPN falls into this category of an unethical company.

I’m beginning to believe that NordVPN sets up first time users on a great speedy and stable server while in the introductory trial period and the moment the free user flips to being a paid customer...Alacazam! The carpet quickly gets yanked out from under us and we’re dumped into Slow Server and Dropping Disconnect Land. I mean... when I was using a trial membership, I remember connecting to a server that was located right here in my own home city of San Antonio. Not long after I remember purchasing into your agreement I noticed that San Antonio server was no longer available and for some reason I now always get put into Denver’s or Miami’s servers which are not fast, not stable and not convenient. I’ve got to go read the contract to see if I can cancel my membership long before the two-year subscription has been resolved. Also, whoever is the person that comments on every rating and/or issue...Please! Get a new script! You say the exact same thing to everyone’s problems. Once in a while when you suggest someone switch between protocols (tcp, etc.) I really really don’t feel confident that you know what it is you’re suggesting or why. No support person for an important system like a VPN should EVER say “it SEEMS to help some of our customers”...! I don’t want what SEEMS to work...I want to feel confident that you guys KNOW what the problems are and more importantly...what the actual fix is.