DICE Reviews

I had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for this app and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against this app for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it.

I had paid money for a Laura Marling Concert for a livestream and I reached out in advance to DICEFM to ask about details as to how the livestream would work, how to get it on my computer and other issues since we had a kid. Literally no one responded and it was suggested on their website to use their social media which I did day of. They patronizingly told someone else to email them for a faster response and didn’t even respond to my message. They won’t honor the livestream in post for the show and won’t refund my money. This is a monopoly app and is terrible. Do NOT recommend. Such a shame that such talented musicians are forced to use them and their fans get screwed and can’t even see them. this app you should be ashamed of yourself.

Before a recent update I loved DICE but now I cant use it because my phone isn’t modern enough. So I have to spend a lot of money on a new phone if I want to continue using DICE . Most comparable apps such as Ticketmaster and two professional sports teams I watch have apps that work fine on my old phone.

Responding to the reply. The existing tickets are NOT visible on the old version on DICE . When I click for my tickets I simply get a message asking me to update DICE , which I have tried several times to do but I can’t. I’ve contacted this app twice but received the same lengthy answer that was exactly the same each time word for word but doesn’t help with DICE .

I purchased tickets through this app to an afterparty, the venue either oversold or was not prepared and we waited over 2 hours to get in. The dj we paid for left and by the time we got close to getting in it was 4:30 am and the event was ending. We left and I requested a refund. this app left me waiting for weeks and then when they finally responded they refused to refund me. I opened a case with my credit card which is still open. In the meantime they blocked me so any event I want to go to that uses this app I can’t buy tickets to. They’re scammers and should be ashamed. There should be other options to buy tickets and they should be shut down. Absolutely horrible customer service and horrible people.

DICE is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed this app and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from this app. I was not happy. I urge major venues such as avant to stop using DICE. It’s a scam.

Thanks so much!

*edit: I heard back from the people at this app about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this.

If you need to sell your ticket because you can't go anymore, you can't because of the wait list, if you buy two to transfer one to your friend, you can't because of the wait list. If you want to get a refund because you can't transfer or sell due to the wait list, you can't get that either. If you have Covid and don't want to attend an event, they don't refund you. Also, I spent hours trying to reach costumer service the day of an event and didn't hear anything back until it was too late (after the event). I will never be buying from this app again. It isn't worth the hassle, other ticketing services are much more simple and convenient.

I was purchasing 2 tickets for the Brooklyn Mirage and I got the option to purchase my ticket through this app and I made the mistake to go along with it because it claimed it was easy to transfer tickets securely. Well the day of the event came and I wanted to send the other ticket to a friend but the option to send ticket to friend was disabled. I had to lose the second ticket because I could not transfer it to my friend. Also I realised that the same tickets were being sold by Resident Advisor for significantly cheaper. So if you want to be scammed with higher prices and then potentially get locked out of transfer if your ticket then use this app. For me never again and I am deleting DICE after writing this review.

Had 4 tickets to Peggy gou @ sound nightclub in LA and purchased them through advanced presale, fast forward a month me and my friends are preparing to go to the show and my tickets are gone. I emailed the helpline and contacted this app numerous times as we were coming closer to the concert date. finally they email me once the event happened and not only did they lie and say that the even was canceled but that there was no way my tickets were recoverable, really over this this app trynna pull fast ones on normal people. Peggy gou is having a second show tonight and all my friends are going but I wasn’t allowed to buy tickets because my money hadn’t refunded from the tickets.

A performance by an artist at the club Money Baby was marketed on DICE for New Years Eve. The tickets sold for $150. My friend and I paid well in advance for this performance. Upon arrival, no one scanned the tickets, rather our IDs were checked and we were let in, no mention of tickets. So we asked multiple security guards and staff personnel when were the tickets going to be scanned, as we had already paid $150 for them yet my friend and I-as well as other guests were being let in for free. Multiple staff members said they had no clue about tickets while others claimed that it was because we were early and the club would be “reset” around 8pm (it was 7:30pm at the time), insinuating that everyone already inside would need to leave and reenter with a ticket. This, however, never happened as they continued letting guests in for free. This means we paid $150 for a “performance” which really turned out to be more of an appearance, yet the club itself never charged for entry.

The option to “refund” your tickets in DICE is an absolute and complete scam designed to cheat you out of both your tickets and your money. Once you put your tickets up for “refund,” they may or may not sell to anyone else. What this app doesn’t disclose is that they will make profit from the “refund,” and more importantly that the refund may not go through, and it if doesn’t, you have absolutely zero ability to transfer or sell your tickets. There is no option whatsoever to cancel the “refund.” There is also no option to transfer the tickets to someone else if the “refund” fails. That option is specifically grayed out in DICE once the refund period is over Thus I was left with $260 of unsold tickets that I could neither use nor transfer. This this app has wasted me an enormous sum of money with a scam feature designed to enrich their profits. Awful, awful scalping company designed around greed just like all the others.

I bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. DICE gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but DICE did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use DICE for sales in the future.

I recently made an accidental purchase (not knowing someone else had bought tickets for me) and I tried to explain this to customer service. They mention they are able to refund before the event begins, even if it’s the same day. I tried contacting customer service prior to the event and not only did they take forever responding but they stated they would notify me prior to the event starting. I waited and emailed a few more times with no response. The event passed and I had to email again (even requesting for the event manager or supervisor), only to be notified that I would not be able to get my money back. I requested a credit to compensate for the loss, considering I didn’t even activate my tickets, but they also negated that. Overall, DICE is good to search for your favorite artists playing at local venues but the refund policy is a lie and customer service is lacking. Make sure you are purchasing correctly because they do not do refunds. This review is meant for those two things.

Recently purchased 2 tickets to a local event. Apparently the venue updated the requirements for entry to needing a vaccine card. I didn’t have mine so the venue would not let me in. No where in the this app app did it mention these requirements. They did however send me an email not even 5 hours before the event with these details in the fine print at the very bottom. I was not able to attend the show due to this and when I requested a refund, they denied me. They said since it was in the description in the email, there’s nothing they can do. I feel that is highly unprofessional as they should have sent me this info as soon as the venue changed their requirements as well as updated the description in DICE . Not just send an email with it in the fine print not even 5 hours before the event. I won’t be using this app for future events or ticket purchases and will recommend others not to use it as well.

DICE is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets.

DICE works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers.
Their support is very good, thats the only reason I am giving them 3 stars.

I do love the events on this app, however its a huge pain as someone who’s under 21. I cant restrict what i see to my age range, so instead i have to endlessly go through every single listing for the age restriction. I cant go to at least 50 percent of the events that are recommended to me. In my recommended feed, last time there was not a singular event that i was able to go to. This isnt a huge issue, especially since im obviously not the demographic here, but it is enough of an inconvenience as a user that i should at least let you know.

I am required to download DICE to access tickets for which I had already paid. The venue required authentication via text without problem so this is a this app defect. No contact info for this app. FAQs not helpful. Will contact the venue for the assistance this app should provide.

FOLLOW UP
Contacted Leah in customer service. Did not realize that clicking on the flag would access a drop down of country codes. That should be made an explicit instruction. Works fine now. Got my ticket.

While I was disappointed that the concert I bought tickets for had a date change making it so that I could no longer attend, I really appreciated the quick response and refund I got from this app. As someone who lives in an entirely different country than where the concert was being held, I wasn’t sure how hard it would be to get a refund. But this app made it super simple just by using email. I also appreciated that I received text that the date had changed or else I wouldn’t have even known.

I don’t usually take the time to review apps but I have so many positive things to say about this one. As an avid concert attendee DICE makes it so easy to buy tickets at my local venue as well as sell tickets to other people if I don’t need them anymore. I love that once a show is sold out there is a waiting list so you can always return them to the waiting list for someone else to snag. I have worked with customer service twice and each time I have emailed them they have responded within minutes and resolve my issue on the first email.

Probably one of the easiest apps for live show goers. I love the feature of sending a ticket to someone else incase you can’t make it to a planned show. Their customer service is so quick. They managed to help me sync my old account with an old phone number to my new one within a couple of hours for a future pending refund to a canceled show. Everyone who works for this app really wants to improve the quality of making it easier for ppl who use DICE , it’s really refreshing to see that honestly. If you ever need help with DICE just email them they’ll respond ASAP!!!

...for the venue I attended. I was forced to download and use DICE when I purchased a ticket directly from the band’s website. I got to the show and had trouble getting in because there was no barcode on the “ticket” in DICE . The event staff weren’t familiar with the service/app, and I had to go to will call to pick up a paper ticket. I prefer to keep my stubs anyway, so I was glad that I got a physical ticket after all. However, DICE obviously didn’t work as stated, since it said that my ticket is DICE .

I haven't used DICE much yet but if you happened to be an international person with more than one phone numbers than be careful which one you're using! They don't let you use more than one numbers and swapping in between them is tricky as you have to contact their customer support which doesn't seem to be working very fast. Now, to receive a ticket from a friend I got to delete DICE and register again with another phone number and email. DICE might work well in more traditional scenarios but they really should be ready for such things in 2017 or at least have a support team that responds to messages.

I’m located in the US and will be traveling to the UK in the future. It’s been very easy to find shows that will be going on when I’m there and to get tickets for those shows. I would definitely is this in my area if it was available here.

Love the ticket transfer mechanism and other easy to use features. I accidentally sent my ticket to the wrong contact and customer service was quick and friendly.

DICE is user friendly, aesthetically pleasing and enjoyable. I wish all tickets went through DICE! The only limitation it may have is not being as widespread among event promoters. The content it offers to users is also awesome and up to date. It’s just great

DICE is pretty cool. It helps locate the underground music events. Offers great prices to most events. School nights is my personal favorite event. DICE has introduced me to a huge number of upcoming artist. Definitely check DICE out if you want to venture out of the mainstream music media.

I don’t normally post reviews, but in appreciation of a good product I had to provide my thoughts!

DICE makes it so convenient and easy way to keep up to date with all the latest shows! Especially for the music genre I prefer! House music all day baby!!!

I can easily say that I’ve never gotten such quick and helpful responses from any app. The this app team rocks. I had an issue on the same day as my event, and they responded right away (email) and worked it out to my satisfaction. I didn’t know about DICE until I went to buy tickets for a show in Hollywood recently. It’s well designed and easy to navigate. I hope that more events around town are ticketed through them.

I just downloaded DICE, and I LOVE that it opens up a new row of artists that are similar to the ones you do know.. it just shows how many artists are out there that you have yet to discover. My goal is to see more live music, so I think DICE will give me that opportunity. ❤️

DICE recognizes your phone number and that’s your account... so awesome! I love that because I hate usernames and passwords that get confusing. App had a hiccup when buying and notified me when it was up and running so I was able to buy the ticket I needed. Layout is dope too. Thank you!

DICE works perfectly. Fast and easy. Venues and Parties are amazing. You can see the work they put in. I’m from Argentina and as soon as i downloaded DICE , i’ve been amazed by how many Dj’s pop up that i wouldn’t imagine being able to see in my stay here in LA. Amazing, 5 stars

I used DICE for the first time today to purchase a concert ticket. It has only features that you need and the minimalistic design makes it really easy to navigate around. The dark background and aesthetics including icons and animation is so fluid and futuristic. Keep up the good work team!

this app is great for having a way to see a bunch of events and night life in your city for any night. Any time I have no clue what to do or me and my friends need a fun move for the night, I check DICE . It makes it easy to rsvp or purchase entry tickets right from DICE as well. Love it

I made an error when purchasing tickets for the first time. Error was completely my fault but I panicked as I normally do. I sent a few messages in and outside DICE and feared I would never get a response. I was wrong. Within just a few minutes, a rep replied back stating that she saw my tickets and explained how their ticket process works. A very safe process I should say. Very helpful team and I look forward to using DICE for future events with friends and family!!!!

Wanna know whats up in your area? At a certain date/ window? Genre? Type of event? Free?? Easy tickets,, sent to your email. Scan at the door. Ive never felt so connected to the cities i travel to before because of DICE. Too easy. So good.

Booked a ticket of a concert on 1 Oct 23 duplicatively. A refund request was submitted on 26 Sep 23 - crystally clear, at least 24 hours and more before the event start. Ironiccally, an refusal email received today (5 Oct 23) at 9:15pm, BRILLIANT isn't it? An apologies for a large volume of fan requests worth more than ￡100. Be considerate to choose the right ticketing platform and don't trust their refund request will work.

No refunds. The company provides no refunds for any event unless it is canceled. Emergencies, incorrect purchases, weather, aml ignored. Total scam.

I am falling sick with covid abroad and unable to get out of isolation on time to make it back for the Bob Moses show on April 2nd at Great Hall Avant Gardner in Brooklyn NY. I sent DICE several requests through the app and also several emails with my proof of covid positivity out of the US. Nobody has gotten back to me. It is a very frustrating experience to try to communicate with DICE. I am extremely disappointed on how DICE is dealing with this situation, making things even more complicated for me. I recommend you use other apps such as Ticketmaster or AXS to book your concert tickets.

This is the worst ticket purchasing app I have ever used. They sold me tickets to an event that didn't exist, and a month later have yet to refund my money. The venue was closed, the doors shut, and yet, they still have not refunded my money. I have submitted a claim with the BBB. I do not recommend this company. This company may be a scam based on my experience. I drove 30 minutes to go to a event that did not exist.