Live Nation – For Concert Fans Reviews

by TheeDoktor

Terrible service, a needlessly confusing interface, and an arcane purchasing system that finds a new way to confound me every time. Terrible customer experiences: that’s what virtual monopolies are for! (And Ticketmaster/this app have locked down a monopoly on major live event ticket sales... not that anyone is ever going to do anything to fix it.)

And, hey, developers — one of the main reasons I have an app loaded on my passcode-locked phone is so I don’t constantly have to log in again every time I make a purchase. This is the only app I use where this happens. And every time I forget, BECAUSE NO OTHER APP DOES THIS. So I end up having to try to log in when the system is jammed with other purchasers, so my attempts to type in my email and password are glitched out, with each letter taking painful seconds to appear as I wonder if I am going to lose my tickets / place in line. Yes, your checklist for purchases tells people to make sure they are logged in —but if LiveNation doesn’t offer a simple, intuitive way to do this before it’s jammed up during the On Sale period.

How is it possible that this thing has a 4+ star overall rating? When 3 out of the top 4 reviews are 1-star? What shenanigans are afoot here? I beseech you.

by _SAMiAm_

Ordered tickets online. Followed directions, download app to sign in and view tickets.
Well, downloaded app, and only screen I have access to is “find events in your area”. My only option is to type in my city/ state, which I did.
Nothing. App wont allow me to click on the location or “select”. Nothing. So I’m stumped. Seems like a glitch possibly.
I went through the LN website on laptop and selected “view mobile ticket” in which a text was sent w a link to my tickets, thank gosh! I screen shot the tiks just in case any funny business happens on the day of the event. But as far as pulling up the tiks on LiveNation .. no clue ?!
And they also suggest to add them to your apple wallet ... again no clue what to do. Tried many times and it never worked.

by <3 <3

I tried to buy concert tickets on LiveNation during pre-sale because using LiveNation allowed you to enter the pre-sale. LiveNation had many glitches and did not allow me to click the final "purchase tickets" button on my original order. I had to exit out of LiveNation and try again losing the tickets I originally had. The second time around, the "purchase tickets" button was still acting weird, but eventually worked. The next day I looked at my credit card statement and found that I had been charged for two sets of tickets when I only intended to buy one set. I had to call live nation and found out that I was unable to get a refund and reselling the tickets through live nation was also not allowed for this concert. I had to submit a special refund request, which will take up to two weeks to be responded to.
LiveNation is clearly not ready to be used by anyone. The developers need to fix the bugs so that no one else has to deal with this mess. I would recommend waiting and using the actual website because LiveNation doesn't work.

by PhillyGuy13

I tried to get pre-sale tickets for the Jim Gaffigan concert in Philadelphia through the this app app. I’ve used the this app app before to buy tickets. But, whenever I would select the two tickets and it would get me through additional add-on options and I tried to buy the tickets it would kick me out, and LiveNation would shut down. I updated my app a couple days ago and made sure that everything was good and that I was in fact logged in, etc. Needless to say, I missed out on several ticket opportunities down in the orchestra sections. Finally on the 9th try to buy tickets LiveNation finally accepted my ticket purchase. This is unacceptable and very disappointing...

by Punktruk

I first tried purchasing the tickets to a pre-sale using the website. But the website wouldnt let me finish it would get stuck on a modal saying "We apologize. We are unable to complete your request on this device." So then I downloaded LiveNation , and was able to actually get to securing the tickets but I wanted to paywithmy rewards points. It guided me through linking the account but it went to the website (outside LiveNation ) which would get stuck after the "Activate" step. I ended up having to go on my computer to link the Thank you rewards manually to my Live Nation account, so I could go back on LiveNation to complete the unholy process of purchasing my tickets.

by Really Unhappy Buyer

I tried to buy tickets using my computer but it wouldn’t let me. It said to use a different device when I tried to order. So I got LiveNation on my iPhone and tried to purchase. Had a hell of a time trying to complete my order. I kept pushing Buy but nothing. So instead of using the auto fill I manually typed out my info, about 20 minutes later, and finally was able to make my purchase. The fact that it wouldn’t allow me to purchase using my own computer seemed a bit weird. I have been to many concerts and bought many tickets but this was the hardest it’s been to purchase tickets. I will buy from Ticket Master next time.

by Qawsedrfrgth

Gone are the days of just signing in and buying tickets - with multiple presales and even even more price tiers, it’s hard to even know what you are looking at when you are buying tickets. I am especially irked by platinum tickets sales - I have to pay 2x as much to get a good seat now? Plus you never know when they will release what tickets, live nation won’t tell you this because they want to sucker you into paying more for tickets.

The other big issue now is that they are having the fan resale / verified tickets - Just another way of scalping. And who and what is really driving this ?

I’ve been going to concerts for over 30 years and am totally disillusioned at how far this company can continue to sink.

by Holly Portier

Purchased tickets through a web browsers and decided to do the mobile ticket instead of printing since that is the easiest as i’ll have my phone on me for the event. When logged in after purchasing, the tickets were not loaded. I figured they’d need to be processed- and it did. When I logged in later, they were there. GREAT good stoked for the event, everything is chill eh? NO everything was NOT chill when I opened LiveNation 3 hours before the event to find the tickets no longer there. Nothing worked- tried everything possible (refresh, sign out, delete and redownload app, get it from the confirmation email, etc)
My friend was able to log in and get a screen shot of them- finally after 3 hours of panicking.
Will not use again.

by Daddy1101

I was forced to use the mobile app to purchase tickets after the web site failed to perform one of the most basic functions of e-commerce.

LiveNation seems to have been designed to fail nearly every accessibility metric possible. The color contrast is abysmal, the text size miniaturized, even for mobile devices, and the navigation was clunky, tedious, and seemingly intended to dissuade users from purchasing tickets.

I’ll consider other entertainment options in the future. This was an aggravating and disappointing experience that furthers the reputation that Live Nation has earned for being greedy, usury and unconcerned with quality.

by Mbdblue

I purchased app-only tickets using my computer, but LiveNation would not take my this app login. I tried numerous times and I know that my login was correct because I had just used it to buy my tickets from the computer. Since LiveNation says it will take a Ticket Master login, I finally just tried that and got into LiveNation but NO tickets showed up. After 30 minutes with customer service and no way to resolve this, they finally agreed to mail me my tickets free of charge. Thankfully there's time before my concert!!
EVERY concert should allow a print-at-home free option, not just an app-only free option. That is RIDICULOUS! Don't ever do an app-only this app purchase...you're likely to get to the concert without tickets. So many other bad reviews here. Don't trust LiveNation .

by MLG2282

I bought tickets online with my computer through live nation website. Their company’s only free option was to have mobile tickets, email wasn’t even free. Purchasing the tickets was just fine, and I created an account. Everything worked on the website. I downloaded LiveNation and could not get it past the pulsing this app loading screen. It kept saying that there were connectivity issues even though I was on WiFi and I also date data. Like everyone else I tried turning on location settings, excepting notifications, but nothing worked. LiveNation is useless, and does not work. If you purchased tickets through them log in and text the tickets to yourself then screen shot them to make sure you have access to them. Developers really need to fix LiveNation because the company is fine. My suggestion though would be to have your tickets mailed to you until they get their app under control.

by ChickBre

So I purchased tickets via web and after several issues (re-entering a stored credit card 4 times that I’ve used several times in the past to purchase tickets successful was the highlight of my experience) I received an email stating I must use my mobile ticket, no printing blah blah blah so hey why not download LiveNation . So I did. Now going on four times because each tome I do, it just brings up a pulsing live nation logo. And then nothing. I’ve tried accepting notifications and allowing locations. I’ve tried off WiFi, on WiFi. I just want to add the ticket to my wallet so it’s easy access and there’s no option on the mobile web page (which is junk FYI) and LiveNation doesn’t work. Maybe don’t demand mobile ticket entry if your mobile interfaces are horrendous.

by Alex, Ariel,& Ashley

The process was horrible! I tried to purchase ticket for over three hours on three different devices! I kept getting the notice that my order couldn’t be process on my device and to try another device. I got this prompt on three devices, until my order finally went through on one of the devices.

I ordered 4 early bird tickets @ $15 ea. My total was $106????? So fees were almost equal to cost of tickets?? My problem with this is that there is not a review page that outlines what I am paying in detail for prior to placing an order. $15 per ticket + fees is NOT an acceptable disclosure. You charged my card without explaining the fees????? I will look into this from a legal vantage. This has been the most unprofessional purchase process I have experienced in a very long time. I tried to call ticket master during the three hour fiasco and the automated system stated there was unusual high call volume and to call back at another time. For three hours, this was the answer from ticket master. This is ridiculous!

by Sam27407

You have to screen shot your ticket before the show because LiveNation won’t load the ticket when you get to the concert. Almost wasn’t able to get in because LiveNation wouldn’t load my ticket.
If you pay for lawn seats apparently people who bring chairs have liberty over people who stand and you aren’t allowed to block their view. I was threatened by the live nation security that I would have to leave the concert if I didn’t move out of the persons field of view so they could sit and watch the concert. I had to stand on the side walk while they had 5 feet of empty grass in front of them.
Also the ticket price goes up $20 dollars from the original price you see. It doesn’t say it but you are paying for parking in each ticket price so make sure everyone that buys a ticket is driving to make it worth it.

by Moldavital

If you buy through LiveNation, make sure you have confident plans of going to the event. They screw you so many different ways when you sell tickets. They make you wait a full week after the event has happened, which somewhat makes sense. But even if you want to sell you tickets for cheap to get them gone faster, they already take 20-30 of the resell price, but whatever you post the listing for is worthless, because they just sell them for the average listing anyway. Completely eliminating the possibility of a FOR SURE sale. So if you can’t go to the event, and no one bought your tickets for the 50% price because Live Nation made them pay full price anyway, you’re just screwed. Corrupt way to do things. Be smart, but things direct. These guys are whack.

by Krististam

Tried to create account, it wouldn’t go to next page. No matter how many times I clicked on continue button. All the boxes were checked so it wasn’t my fault. I even tried 2 days later thinking server may be down. It also said I could log on with my Ticketmaster account. Tried that and it just kept spinning. Finally my husband tried to download LiveNation . Same thing for him. Useless if I can’t order my tickets for LiveNation !!!!

by Play_more

I like to purchase concert tickets using my laptop so I can pick and choose and compare seating. Much easier to do when not using your phone so you don’t have to hunt and peck. LiveNation was good but the website horrible. LiveNation recognized my password but the website doesn’t know who I am, you would think they were written by two different developers! Very frustrating experience while you are trying to get tickets especially during pre-sale.

by Derew7777

i havent really used it or purchase anything but i want submit a review on the download. the download of LiveNation is super fast. as i am writing this review the download was done. there were no reinstallation or bugs that occured. it went so smooth that i can open it at anytime now but i have finish this review. i will also want to say hi to my family and friends who are reading this and i will recomment it to them. so i just touch point the download and there it is downloading... my phone did not restart, or any lags or froze my phone. it just downloaded it perfectly and smooothly. will recommend to my neighbors as well for no reason at all. will try to do another review on how LiveNation loads up when i open it. again good work on LiveNation . thanks!

by One Down

It seems like there’s always anger at the end of a Ticketmaster or Live Nation purchase attempt. I tried an hour ago to get the tickets I just purchased. Strangely they’re the exact same seats that I kept selecting and was told by LiveNation weren’t available. The next time it would refresh the seats, there they were. This was a new failure. But it’s always, and I do mean always, something.

by CherFlip

I hate this new gueue process!! I know it’s to help the website from crashing but it’s not very good as far as allowing the purchase of ticket sale. I had to go on my iPad and order from LiveNation because my NEW laptop keep getting errored out. Tickets I tried to buy on the laptop weren’t available but then we’re on my this app iPad app. Fix these bugs and let TRUE fans have their seats!

by T'Bsco

Yes I am one of those so called idiots that give it a one star because this is the worst at App I’ve seen in a long time! I purchased tickets and then they tell me to view my tickets on LiveNation and I’m still trying to open it I can’t get past entry a city and a very known city that is in San Francisco and my iPhone and iPad sync everything at all I do is download apps and make purchases all the time and now I’m stuck in some weird app twilight zone just trying to get in to view my tickets so I guess now I got to go old-school and get on a computer to view something? And I can’t tell you how many times the live nation app even getting Start it told me I’m on the wrong device? Are you serious? So I’ve uninstalled and reinstalled called and checked My settings and all of that and now I’m at 50 minutes and still not able to get past the first two props in LiveNation like it’s frozen. So ONE STAR!!!!!