I’ll start by saying that if you’re a newcomer considering this game, don’t bother. If you do, don’t spend any money on it.
I’ve been playing this game and enjoying it for years—it’s a fantastic concept—but unfortunately, in the past year the quality and support has dramatically declined. New features are clearly not beta tested, glaring bugs (such as missing artwork for many troops) are reported by players and simply ignored by the developers, and in the game’s forum, reps for the game rarely respond to feedback, and even when they do, it’s a one-time “we’ll look into it” message that never results in a solution. In a recurring event released today, it’s comically obvious the devs didn’t bother to remove placeholder elements in the template.
I have spent a significant amount of money on this game over the years, because I do believe devs should be paid for their work, and I got real value from the game. However, that’s changed. I certainly won’t be spending anything going forward unless there’s significant improvement. In fact, things have gotten so bad I wouldn’t be surprised if the game was simply shut down soon, as it seems the company that owns it has lost interest in truly supporting it.