Mashreq Neo - Bank easy Reviews
Published by Mashreq Bank PSC on 2023-11-01About: A Bank for A Brilliant New World. Branchless Global Digital Bank.
About: A Bank for A Brilliant New World. Branchless Global Digital Bank.
Table of Contents:
What is Mashreq Neo? Mashreq Neo is a branchless global digital bank that offers an intuitive and personalized app for the best banking experience in UAE. It was awarded as The Best Mobile Banking App in the Middle East, 2020 by World Finance. The app provides a 100% digital account opening without a branch visit, free Visa Debit Card, up to AED 2,500 cashback, no minimum balance commitment, and up to AED 150 as a welcome bonus on opening a Neo Smart Account. It also offers zero fees and best rates on international money transfers to 35+ countries, instant money transfer to friends, card-less cash withdrawal across 300+ Mashreq ATMs in UAE, and instant bill payments. Additionally, it provides 1.25% interest on savings, Mashreq Millionaire Certificates, and instant loans for salary transfer customers.
- 100% digital account opening without a branch visit
- Free Visa Debit Card, home delivered
- Up to AED 2,500 cashback if you transfer salary to Neo
- No minimum balance commitment
- Up to AED 150 as welcome bonus on opening a Neo Smart Account
- Zero fees & best rates on international money transfers to 35+ countries
- Instant money transfer to friends using their mobile number
- Card-less cash withdrawal across 300+ Mashreq ATMs in UAE
- Instant bill payments
- 1.25% interest on savings
- Mashreq Millionaire Certificates
- Instant loans for salary transfer customers
- Good service and good to have zero balance account.
- Thought it's very very convenient if I will get online banking with mashreq neo.
By UseMUF
This is my first time with a bank account here. When I received my card, the personnel asked for my ID and my phone. Then asked me to open MashreqNeo Store on my phone, I did so, then he took the phone from my hand and himself submitted a five star review. When I asked what he was doing, he said nothing this is a part of it. This is highly unacceptable for me. You can ask ME to give YOU a review, I will do it myself, but, taking that right away from me is absolutely absurd. I wish I could take take back the five star review he gave.
I was very happy with he app service, all of it was so quick and easy, but once I received my account opening card on my doorstep, the tables have turned after this incident. This is very intrusive, in fact, it is a crime to pose as your customer and give a review.
By anj ycerp 05
I thought it's very very convenient if I will get online banking with mashreq neo. but it's not! It will take very very long time,Before you will receive the atm you need to wait 3days for the fetcher then after fetcher you need to wait another more 3days to receive welcome kit then when you receive the welcome kit you need to wait 10days to activate the account. Where is brilliant there? The customer need 1month to wait for this things? I don't understand why it's too much time to wait. It's online it should be fast more convenient. How I will refer to all my friend your service is very bad really this is my first time and I thought I will be happy and satisfied customer but I'm am not. Neo team it's online it should be more faster right? Please wake up. Do your job.
By bo omar 23
Can’t believe MashreqNeo has a 4.0 rating. Firstly i didn’t get my cash back of 100 dirhams, I haven’t contacted their customer support yet but I shouldn’t need to when they have based their entire campaign around that offer. Secondly i get emails every time i spend on my card, when i never signed up to get any emails so why is that happening and most of all how do i stop it??? Why can’t i get an SMS like every other bank in the world. Lastly i was expecting something like LIV where i can tack my expenses but that doesn’t seem to work either. The worst thing is there no section on MashreqNeo for any technical support sooo i guess i’m one really unhappy customer
By Harooneqbal
Dear team,
There is a bug after the ios 14 update from 16th September
The bug is. (Calendar logo is not working)
There are many places where you need to put either your DOB or working since etc.
where you have to put the exact date.
Pressing on icon doesn’t pop up calendar.
And once you put the data manually. Its not accepted.
Kindly take a look into it.
Regards
By Hawkey9790
Save your time, spent 3 weeks waiting for an account to be activated. And one week to get the card itself! They were not upfront regarding their policies or requirements! And they demanded documentation that no other bank requires! That coupled with disgustingly slow service makes this app a scam of a service and not worth anyone’s time. It took them two weeks to write a one paragraph response to a single question despite a 72hr window apparently.
By sachin1315
Good service and good to have zero balance account
By Hareb2000
Applied to mashreq Neo account took 7 days for the bank to deliver welcome kit with my card took all my info and ID and many questions. Told me to wait 5 days till account is active. It’s been 4 weeks, I called 3 times , emailed 2 times and all I got from this experience is the bank sending me advertisements in my email and mobile .
By Vaz_abb
App doesn't work on iPhone x, unable to upload documents. And website process is wrost I have seen so far, so confusing and complicated. Please test the user journey with some real user before launch. After 3-4 tries completely given up. Though the product sounds good.
By Markkevin23
Hi I am not able to register as I encountered error after registration of my emirates id.
The hotline has no option to talk to customer service representative as well and chatbot just asks me same questions and able to transfer me to any live agent.
By ebenous
They are so nice and cute before you open an account… thereafter… your request have been noted, someone will call within 24 hours… 3 months after… nothing!
By ichahi dosthi
Happy with the services of the bank and the guy came was so helpful.
By Husnali
Can’t login my account on iPhone?? Need to upgrade or something can’t use online banking on phone
By mubeenkh
Plz du some think first i am very impress to get zero account bal and i am plan to get credit card with u but how come i do I can’t open my app i call costumer car they not follow up
By yassar movval
Its nice
By Mujtabazahmed
I've heard good things about MashreqNeo but it can't access it because it crashes every time I use it. Very disappointed
By BehroozH
MashreqNeo does not let some nationalities open account. It keeps showing error and says go to the branch. This should be clearly mentioned in T's and C's.
By MikeSalvatore66
I love this account
By afi738
Good worke mashriq bank
By aravindraj99
App is not responding and freezes all time for iphone
By Ghazaldxb
Seamless
S B 6 months ago
-PROVIDES USELESS LETTER (Sent without signature, TWICE) -INCOMPETENT STAFF -LONG TURNAROUND TIME -NO ESCALATION PROCESS -NO RESOLUTION GIVEN -ALL PLATFORMS ARE TRAINED TO GIVE YOU ENDLESS LIES -NOTHING IS BEING RESOLVED -TOTAL WASTE OF TIME -UNPROFESSIONAL
Akel Saliba 1 year ago
Mashreq Neo have lied to me. I am new in Dubai and did not know what or where to open a bank account. People kept telling me to open with NBD but NBD wanted me to go to the bank myself and I had working hours so i couldn't. Mashreq Neo was my second option which I regret now all due to their very poor customer care. I applied online, they sent me an email saying I would be contacted within 48hours, but when they did I had been waiting for 6 days already, no worries I told myself It happens, the employee came to my house took my biometrics ansd reassured me that I would be contacted within the same day by my bank representative, today marks the end of the month, 2 weeks after I applied, my salary is coming out and I don't have neither a card, nor a call and not even an IBAN number. Emailed the bank several times but nobody answers. Worst customer care ever.
Yes. Mashreq Neo - Bank easy is very safe to use. This is based on our NLP (Natural language processing) analysis of over 669 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Mashreq Neo Is 48.7/100.
Yes. Mashreq Neo - Bank easy is a totally legit app. This conclusion was arrived at by running over 669 Mashreq Neo - Bank easy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mashreq Neo Is 62.5/100..
Mashreq Neo - Bank easy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Duration | Amount (USD) |
---|---|
Yearly Subscription | $500.00 |
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