Contact Juice Jam Match 3 Puzzle Game Support

by TarynRW

Update to below...

It has been several weeks since I had the below issue and still have not gotten a response to my last email to support. I spent a lot of money on this game and truly enjoyed playing it. It is highly disappointing that a company would keep your money and not try to help a long time customer. HIGHLY disappointed in how they handle their business. Don’t waste your money with them because if you have an issue they will rob you of any money you have spent with them. I would give them no starts if I could simply because of this issue.

I bought a new phone and when everything was transferred over I lost everything. I reached out to customer service and got the typical response of turn this off, add this but of course that did not resolve the issue. I have foolishly spent a ton of money on this game by buying coins and boosters and it’s all gone.

by J@nuary77

This is my favorite game, but after the recent updates it’s unplayable. This happens sometimes and I just wait it out until it’s sorted, but it’s been about a week now and I’m on the verge of deleting it. Please fix these issues so I can play my favorite game again.

*UPDATE*
I edited my rating from three stars to one for several reasons. After months of waiting for the glitches to be resolved, I’m tired of holding out hope.

* The weekly challenges don’t work
* The town square gives challenges, then they disappear while you’re playing them
* The challenges on the town square show up one at a time, so if there’s three of them, I have to go to the square three separate times
* No new levels in months
* As soon as a weekly challenge ends it knocks me back to the first level on cloud city
* It disconnected from Facebook and the button to sign back on has turned into a string of letters and numbers
* I have to click on the Juice Jam icon several times before the game will actually open

These aren’t the only issues, just the worst. What the actual hell is going on over there? Did you hire high school students to do your coding? Get yourselves together!

by LaylaRae3

The developer continue to change the game to make it harder to beat the levels and gain any advantage outside of spending hundreds of dollars. I understand there is a need to profit but it keeps getting worse. Before I could watch an ad and get 5 more moves and now I’m only rarely offered 2. I have been playing this game for more than 2 years but the latest change feels like it might be the last straw. The animation drains my battery and drags on much too long but I put up with it since I liked the challenge. However playing a game that you have no chance to win is just disappointing. I can find something else to spend my time with makes game play a priority rather than only thinking of ways to pull even more funds from fed up players.