Contact The Video Converter Support

by ShadyBacon!

This app is garbage, don’t download it, don’t bother. It works off uploading your videos and converting them in a server -patently insecure- before downloading them back onto your device. Not only does that take a century, it also uses up a massive amount of data since you’re uploading your file and downloading your file, the travel of which seems entirely unencrypted. It doesn’t matter that they say they delete the file off their server once they get it back to you- who’s to know if that’s the truth? Anyway, I tried this ridiculous upload/download process four times over the course of a day not back to back, and it failed to do anything each and every time. The app would just stop working, returning to its main screen after I began to upload the video which it failed to complete three times, it /eventually/ managed to get the video uploaded only once. Don’t waste your time, or your money. It’s good that they had a trial period so I expect my piddly 2.99 back, but I still wonder if this isn’t just a front app to steal videos. This might be Apple but bad apps proliferate anywhere, just ask Ars Technica.

by Bcstxboi

Why do the app creators take a good thing and then make it useless? I used Video Converter every single day and never had a problem with it until just recently. Now I can’t get it to do ANYTHING. I’ve changed nothing in the way I worked with this app. Now suddenly when doing it the way I always had, it tells me that it won’t convert MOV to MP4. I send in a help request, and they tell me I now have to rename my files. Then they tell me I have to get my files from a different location when I had always gotten them from my Photos Library with no problem. So I do everything they told me, and now the file won’t even upload completely without getting stuck. I’ve started the upload 4 times now, and I haven’t even made it to the point where there conversion begins. Why did you ruin a good thing? Guess I’ll have to find another app to do what yours did back when it worked properly. ☹️

by Doonsie

I wish I’d read the reviews before I did... i purchased the “Lifetime subscription” for $6.99 and the app does not work!

I requested a refund from Apple, they told me it was ineligible. Couldn’t understand why... it didn’t work. I disputed but again they said ineligible but no explanation!

I contacted the developer who didn’t offer any help at all... they just said speak to Apple as we can’t issue refunds.

So I kept trying... I kept asking for an explanation, repeating what was wrong... then I was told I could not be refunded because it was an unauthorised purchase. It wasn’t - it just doesn’t work!

More emails and calls and then finally today 11 days since I bough the app, I spoke to someone who said as it downloaded... Apple couldn’t refund me. The fact the app doesn’t and never has worked... it would seem is irrelevant.

Save yourself the anger and frustration I am feeling right now. DON’T BUY THIS!!

If I could award no stars I would!