Contact The Document Converter Support

by Hajdiahwnsk

I’ve tried to contact support now three times to cancel a subscription it made me pay for. They haven’t gotten back to me over the course of over a month. Very sketchy and unprofessional. I am still being charged for this “Premium Pass Subscription” I was forced to pay for to convert my document. I was desperate to get this file so I paid for it so I could use it briefly and I’ve tried to contact support to cancel it but no one will get back to me. I’ll be contacting Apple soon if I do not get a response.

by Hegsjevgayshwba

Wish I could give it 0 stars. This is such a malicious app model. I couldn’t even convert one file because I got prompted to commit to a free trial or pay for a subscription out right.

You could have just let the users try out the app free for a week without any strings. But by forcing people to sign up first you are counting on them forgetting to cancel so you can swindle them out of their money.

by BabyJ's Mama

The sole reason I paid the $10 was to convert a word doc to pdf. Keeps failing. And Q&A isn’t helpful. Only offered “why my pdf won’t convert” which explains why a pdf might not convert to other formats, not the other way around. So instead I tried to convert to jpg, because I have another app that converts jpg to pdf... but this app converts it to a zip file instead, and says use izip to open it. I have to download ANOTHER app to open the zip file to get the jpg to convert it to a pdf??? Seriously?!