Contact SwiftScan Support

So after nothing but snark and non-answers from customer service, my app FINALLY decided to unlock itself today!!! Luckily I left my folders in my iCloud, so all of my hundreds of important documents were recovered inside the application! BUT the application updated a few months ago and when it did, it erased my ‘Pro’ settings. I had paid for a year and that was deleted. So now that I finally have gotten it to work again, all on my own, btw, I am hesitant to pay more than the smallest amount because I do not want my money taken again, just for the app to roll back my payments and act as though I have never paid again. Then I have to pay over and over. It is ludicrous. I would delete completely if it wasn’t BY FAR, the best scanner app on the market! I guess I have to draw a line at where ‘the best’ doesn’t matter as much as ‘working correctly without stealing my money’

I have been using this app for over 1 1/2 years ever since my wife passed away and I scanned all the death certificates and all the documents and everything needed also this last year I got sick and had all of my medical records scanned my Covid tests my vaccine records blood tests health reports doctors reports all the things that I need to be in contact with including all the bills that I need to pay for medical expenses had several hundred documents scanned in and sorted. Then all of the sudden the application locked up put a red screen when I restarted the iPhone all my documents were gone and there is no back up. Do not trust this application these were some of the only copies of my documents that I had and I just assumed they were backed up to the cloud including a property that I had just purchased and I urgently need to get a document to the bank for tax purposes and it’s all gone

Granted I haven’t even gotten an opportunity to use the app to the capacity of my own choosing as of yet...I’m still incredibly disappointed that what looked like the introductory page, (showing off all of the features and whatnot) was actually a sorry way for this company to get the customer to buy $8.99+ packages. I’m only 29, and I’m not stupid, but I’ve been extremely sick for a somewhat extended period of time...so yeah, I don’t always have the time or the brain power for tutorials; however, I am SO GLAD that I happened to glance down near the very bottom of that “introductory page” and see those price increases with each extra feature. *Stop patting yourselves on the back for putting the prices in a pretty, unique color from the rest of the page, because you lose the ability to congratulate yourselves when you literally decrease the font by 3 or 4 points* I’ll still use you if your product seems to work well, (although I’ve already noticed that the “free version” charges very high amounts to purchase the credits necessary to use the fax feature.