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About: FamilySearch Family Tree makes it easy and convenient to discover and document
your own branches of the world’s family tree while preserving family memories
such as photos, written stories, and audio recordings. Connect with your
ancestors as you discover the important events and stories of their lives.



FamilySearch Tree Customer Service 👿🤬😡😠💢😤

FamilySearch Tree Contact Information

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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 3 Customer Service Reviews 😭😔💔

4.8 out of 5

Mary Ethel (Smith) Surtees

2022-04-27

by Lrsurtees

To darn many people writing and adding what they think are facts which are not.
Like “Mary Ethel (Born Smith)” they said she died in Senior Bexar Texas.”
My aunt Mary Ethel (Born Surtees) her daughter told my in 1983, that Her father came home from San Antonio (which is Agee miles north east of Senior) and told the family at home near Senior. Her brother Harold (the oldest at the time) ran from the house and went to his grand mother who lived the next farm south of the Surtees farm thru the fence to Smith road where she lived. Her cried hard, he wanted comforted from grand ma Smith.
Where do these people get off making up these things.
I graduated from Brigham Young University in 1992 at which time I had a professor in genealogy whose name was Stevenson that had the bookstore right down off of the campus told us one day that he spent his Easter vacation redoing President George Washington’s temple work I don’t know how that could be possible but he said he found an air in his birth place it was a different county that had been done before. He should’ve known better but he just wanted to redo somebody famous a redo somebody’s temple work that’s already been done as far as I’m concerned they sit in the temple redoing peoples temple work because a day is wrong my place is not exactly the way they think it should be and they absolutely waste their time doing that when they could be doing it for people who need it done.

Marriage Certificates are Major Issue of bad connections

2022-05-04

by Mormon Max

In the rush to move tech advances, you have a failed algorithm that makes suggestions for in laws based solely on first names. This epic failure of no rules and exceptions presents everything from deceased children to siblings as in laws. Furthermore, there’s no way to dismiss the suggestion, so one click combines them to multiple people causing improper marriages and children connections. I’m sure this was to avoid the duplicate record issue which is so prevalent in your system. But a correct duplicate is a far better issue than incorrect connections that people are accidentally making on your bugged suggested system. Major programming failure here.... how many thousands of incorrect connections are in your system now? For a people so”into” record keeping, this makes no sense. Tune or turn off suggestions on in laws, or create a dismiss option to clear the bad suggestions. One accidental click creates two connections that are dead wrong. It must really eff with your temple work eh?

Needs improvement

2022-05-11

by Moneyman144

I’ve been using this app for a while. I like it but it needs to improve certain features. It can be a little confused, you can add the info from the doc you found and add it to the tree, but you can not modify the basic info once you add the info from the doc. Sometimes you found multiple sources but most of them have different info (name) and cannot be modify. In order to see and modify the name you have to create manually the person and after that add the source.
The tree doesn’t show the whole family, in order to see (my nephews) or my uncles I have to keep open the tree in that level, but I won’t be able to see the whole relationship. It cannot be download or print.
I find kind of difficult to share with my family members to allow them to add info in the family tree.
Also some doc cannot be modify but there is not an option to report or request the modification.


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