Naturapass Status

Last Updated on 2020-05-15 by e-Conception

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Most reported problems

Connection

50.0%

Not working

50.0%

Common Naturapass Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Naturapass network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Naturapass App
1. On android, goto Settings » Naturapass » click [Force Stop]

Clear Naturapass App Cache and Data:
1. On android, goto Settings » Apps » Naturapass » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Naturapass.

On android, goto Settings » Apps or Manage Apps tab.
Click Naturapass » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Naturapass » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Naturapass

Dec 05, 2025, 09:50 AM
a Windows user from Winterthur, Switzerland reported problems with Naturapass : Connection
Oct 16, 2025, 03:12 PM
a Windows user from Morteau, France reported problems with Naturapass : Not working
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