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by Don912

I used dolly last year to Move a mattress and it was the perfect experience..
So since I was already impressed, I chose them for my apartment move this year. I booked a month ahead of schedule with 2 helpers and put my mind to rest.
However, on the moving day, dolly was unable to find me helpers so I had to keep calling them.. And the most important thing for you to know is, it doesn't matter if you book ahead of schedule.. How their system works is, they find helpers for you on the day of your move and they have no control over the helpers since the helpers decide whether they accept your dolly or not.

So in my case, I was completely helpless and stressed out on my moving day and dolly customer services kept asking me to push the time of my dolly further away so someone could accept my dolly. I was already a day late and had to be out of my apartment by the end of that day.. I eventually had to pay another professional moving company at the last minute and all the trust and the effort I put into reserving the dolly was completely tarnished. I do not take time to write reviews for apps but since this was a nightmare of a moving day for me, I wanted others to know... Dolly is NOT AT ALL a viable solution for something like an apartment move. And if you want your moving day to be a smooth experience and not a stressful Freudian nightmare, go with another professional moving company. Dolly has a long way to go in that department...

by Musicalmaddi

DO NOT USE. Unlike others, my helper reached out almost immediately after hiring. Made inappropriate remarks that made me uncomfortable. I brushed it off. He messaged that he was running one hour late. Later I get a call he’s running 2 more hours late. He gets there 3.5 hours after the schedule time and did not have an assistant. I hired 2 helpers but only 1 showed up saying he couldn’t get a hold of anyone so I’d have to help him. Yeah right, a 93” couch down a flight of outdoor stairs? Not gonna happen. I would have died. Even though he was late and alone, had I tried to cancel I still would have been charged $100 for a 1 helper job as the Dolly was already in progress. I was going to hire my OWN ADDITIONAL helper to come help us out because what I had set up was not what I got and we needed more help to get the sofa out as we had already waited close to 4 hours to move it. At this point I call customer service and they instruct the Helper to just LEAVE (and he did rudely) without doing anything. Abandoning me and the couch at Point A. Luckily the seller of the couch was amazing and went above and beyond to help us get it home. I understand stuff happens but I should have been refunded immediately and just given the chance to reschedule for when the job could be completed properly. Will never use again just stick with local guys to get the job done.

by MiaWallac93

Dolly irresponsibly brokers mutually non beneficial arrangements for their own financial benefit between people who depend on their service and workers who depend on fair, stable income.

In other words, after I provided all the information Dolly asked for a within building move, upon arrival it was clear to my movers I had a MUCH bigger job that they could not complete. There is no chance I am the first to experience this communication failure. Through no fault of the movers (who also felt terrible they couldn’t help me), I was then put in a horrible position of doing the entire move by myself (!!) up several flights of stairs and too late to find alternative.

Then, after Dolly failed to help me completely, they sold my data anyway and I am being spammed by endless companies selling things to “help with my recent move.” I used this service before and it went… fine enough. But, now I see how harmful platform this is for workers and would not recommending relying on this app if you truly need help with a move. Or care about workers rights or your private data. And because I can’t resist being helpful, how about a bargaining/bidding system? And/or a focus group with movers to understand what THEY need to know to appropriately/fairly price and complete a move.