Jojol app not working? crashes or has problems?

Jojol Status

Last Updated on 2018-10-18 by Johan Lelievre

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Common Jojol Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jojol app on iOS and Android devices. Solve all Jojol app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jojol iPhone Issues and Solutions

Jojol iOS app crashes, not working, errors
Jojol iOS app network issues
Jojol on iOS has black/white screen

Jojol Android App Issues and Solutions

Jojol has errors/crashing/not working
Jojol server network connectivity issues
Jojol has black screen

Jojol iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jojol app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jojol app crashes or not working on Iphone (iOS):

Close and restart the Jojol app on iPhone
Update Jojol app to the Latest Version for iOS
Uninstall and reinstall Jojol iPhone app
Update your iPhone to the latest iOS version

Fix Jojol on iPhone unable to connect to server/internet connection issues::

To resolve Jojol network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jojol black/white screen (blank screen) on iPhone:

Follow the Jojol iOS app troubleshooting guide Here →

Jojol Android App Issues and Solutions

Fix Jojol not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jojol app issues:

Force Stop the Jojol App
1. On android, goto "Settings" » click Jojol app. » click "Force Stop".

Update Jojol to the latest version on PlayStore

Clear Jojol App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jojol app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jojol.

Fix Jojol unable to contact server/ Jojol internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jojol » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jojol » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jojol on android.

Solve Jojol black/white screens issue on Android:

Follow the Jojol android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Johan Lelievre, developers of Jojol.

About this app

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