Contact zenly Support

by Doramihsien

I’ve never written reviews before but this is just beyond sad and frustrating. So one day my account just disappeared. Yes like, boom, gone. I opened the app and it got logged out automatically, I tried logging in with my number but it created a new account. I tried contacting support and they said it’s permanently deleted and cannot be recovered. So I lost everything, footprints, friends. I mean the information has got to be somewhere right? On the website it even says it’ll be kept for 30 days. Not to say I didn’t even try deleting my account Zenly just did it. I’ll never be able to get those footprints back now, which is also the main reason I used Zenly. It’ll be impossible to get the same footprints either. The feeling is like having your memory card formatted by someone else. So unless they somehow miraculously found my old account back I don’t want to use this anymore. What if they deleted my account again? I don’t wanna be heartbroken twice. No I’m not giving them another chance. Am I the only one that experienced this? Wow unbelievable can I be more lucky than that. Wish I was lucky in other ways. A simple wish would just be to get my account back🙄🙄

by 脑残没的治

I used Zenly for 2 years and since last Thursday (April 8th), my Zenly start to having problem that it began to stop refreshing real-time locations. It begin with if I leave the app on for 8 mins & it didn’t refresh, to real quick that just after 1 min, the location is not refreshing. Now I have to restart Zenly each time to get my location refreshed as well as my friends. Or it will just show the red 1 minute ago tag FORVER. And now it’s not just my phone—both of my parents Zenly and my iPad got the SAME ISSUE. So it’s not about our phone, Zenly must have some software issue that caused huge inconvenience for us. If possible please fix that ASAP.

Update: the solution was fixed after I got a new phone. But with 4 month of usage this thing happens again….they don’t even try or care to fix the issue tbh, if there’s another app can have automatically location update I’ll switch it in no hesitation. I send 23 emails to them they leave nothing back to me. Thanks a lot Zenly. Worst app ever

by B33zu

I’m enjoying this app and it’s good for keeping track of my kids. However, it’s missing important features that the app Life360 has. I’m also using this app. Life360 tells me when my kids are on the move, and it tells me when they have reached there destination whether it’s at home or at school. It shows there path on the map whether walking or driving. Life360 is much more detailed then Zenly. Zenly is pretty basic. I would rather you get rid of all the sparkles and rainbows crap and have a more functional app. Zenly download Life360 and play around with it. Take notes of good things there doing to there app and copy there features. Otherwise me and my family will be deleting this and moving on to bigger and better things. Also I’m using the app find my kids which also has better features then this. Take note of that one too.