Look, I get it, an app gets more players, outgrows servers, quality control isn’t quite the same, etc. However, I have been playing the game for 4 years now and am extremely close to calling it hits due to the lack of customer service and having a ticket “closed” 3 times due to them having a high volume of tickets Nd to reopen the ticket over and over of its still not resolved. I know how the queue process works and how you are graded on length of time to find a resolution. What I do not appreciate is the same generic response 3 times, put SOME effort into caring and maybe the quality of the game wouldn’t suffer. With the (now) current event with the briand-dead ox, the character is bought via a mystery box but yet the character skin isn’t even loaded as playable. Again, goes back to quality control and caring enough about your product. Now don’t get me wrong, I do appreciate the different events as it keeps the game fresh BUT this cannot come at the expense of actually being able to play the game or given items you have paid for. I don’t want to say corporate greed has kicked in but if the shoe fits....