Santikos Reviews

Santikos has been pretty frustrating. Had it for a couple years. Works every once in a while. Hasn't worked in months. Can't pull up their Tomball, TX location on Santikos or on Flixster etc. so I have stopped going to the theater. You have to buy the tickets in advance to get seats (which I like). But I'm not driving there to get tickets then driving back to watch it and I don't want to have to go and see if their website works (just me don't judge me). I just go to the other theaters every weekend that I can purchase on my phone easily.

I love this app theatres and go at least 2ce a month. Have always used Fandango. Switched to this app app for the membership points, and quickly noticed how outdated Santikos experience is. Was REALLY disappointed when I tried exchanging movie tickets for a different time and there were no available options. Had to call and they could only do a refund which was ridiculous because they don’t refund their convenience fee. Even though all I wanted was an exchange for a different time literally the same day. Will never use Santikos again. Fandango for the win!!!

Ever since the the technical difficulties they had in March my app just hasn’t worked correctly. I used to have no problem with it, but now I can’t buy tickets anymore and today, it didn’t even show me anything, no movies, no theater info nothing! And there doesn’t seem to be an update I can do. I’ve had to buy tickets old school. What’s up? Is it my phone? I don’t know.

When I clicked on the Palladium Friday times for Dune 2, it took me to the Palladium and directly to the Thursday times first. So of course I did not verify that it was Friday again that I was booking for, and booked a Thursday time by accident. I was very disappointed to find out you cannot submit a refund online when purchasing on the this app mobile app. They make you call the guest care center number, which doesn’t open until 11am. I highly recommend this app changing this, as we are in a mobile app world, this is very inconvenient.

app is pretty good- i just re downloaded it after getting a few failed attempts at purchasing tickets. once it charged my card twice, i was done.
then once summer started i thought i’d give it another try. purchasing is much smoother, app gives the choice of adding ALL tickets to apple wallet- the only drawback is the rewards system. i can NEVER see my point total OR rewards. it’s not until i get to the movie theatre does the cashier tell me i have rewards. otherwise i’d prolly never know. makes me wonder if that is done on purpose 🤷🏽‍♀️ in any case, i think it could be better.

App used to be perfect! I was able to pay with Apple Pay and my card was saved if I wanted to use my debit. Now Santikos doesn’t have Apple Pay and every time I use my saved card it declines and I have to save my card again for it to process.

And since I’m here lol, It’d be cool to use my points to buy tickets thru Santikos lol

Love Santikos so far. I would love it if when checking out it, we could use Apple Pay. I think another feature that would be handy if we could somehow add points from the tickets we bought off of Fandango.

I was able to quickly find the movie and select my seat, but then had to find my credit card and enter the information. I would like to use Apple Pay. I will not save my credit card information to online or app vendors for security reasons.

Great app to be able to purchase tickets and check your points! Does what it needs to do and does it well. No complaints there. There are some things that I think that can make it amazing though

- APPLE WALLET: Add ability to add tickets to Apple Wallet like what Fandango and other apps do. Would be a great way to check ticket stubs without having to open Santikos
- POINTS PROGRESSION: Would love to have a filter system to show based on how many points you have, it shows you what you are able to get from concessions for free and another option to look at items you could earn.
- SUBSCRIPTION(?): This might be far fetched and nothing to do with Santikos itself but with chains like Regal & AMC, would be great to have this app’ own subscription service for those that love to go to the movies at least twice a month. Something like $10 a month to where you break even if you see 2 movies a month.

Just a few thoughts but overall, great app!

If you are adding your tickets to your Apple wallet and you buy different types of to tickets such as child and general not all the seats will be on the Apple wallet ticket. For example if you buy two child and two general tickets, so for tickets total when you add the ticket to your Apple wallet it only shows two seats instead of all four.

Santikos shows my status as inactive, and it won't allow me to do anything to activate it via settings.

It also shows my accumulated points, and that I have even earned one award, but when I click on rewards, it takes me to the inactive status screen, and, again, won't allow me to activate the account (which is obviously active if I'm earning rewards).

It needs to be more user-friendly, IMO.

I was able to quickly order tickets as I’m on my way to the theater and only a few seats were available

I have to put my card every single to purchase tickets even when the information has been saved.

Great app easy and convenient to use. However there seems to be some kind of glitch where saved forms of payment do not work. So I need to enter payment information each time. Other than that Santikos works well.

I have saved my card info, won’t work always gives an error. Enter new card info. Same error. If I can’t pay and get a ticket via your app for a premium, you are just infuriating your customers.

I use Santikos all the time now for my tickets. It is not perfect but it is certainly improving. I have to remember some little steps that are not completely intuitive. But it beats buying from Fathom, hands down! It is less expensive, and you get your this app points.

Newest app working great now. Preferred theater launches, easy to find seats desired and selected. Keeps track of rewards, easy to use app for ticket purchase. Better than using on-line! I like not having to worry about paper ticket or stub. All info on phone. Santikos makes it the ONLY way you will want to buy your tickets!

First year I used Santikos sucked. Network always down. Poor and slow communications when I would ask for help on line. When their rewards program was down I never got those extra points for the inconvenience. Left app alone for awhile. This last month so far no problems. Hope it stays that way

I'm not sure what all the negative reviews are for. I know that they sold their Houston locations last year so I understand why some Houston people are frustrated but for getting tickets to San Antonio theatres it is easy and quick. I can buy a ticket while waiting at a red light and the scan my phone when I arrive. It is fast and efficient.

I love using Santikos for getting my tickets and not having to wait and have the movie sold out. Convenient and easy. Bonus that I can see my rewards and everything I’ve spent.