Contact Gaia Support

This app has been nothing but problems for several years, I only keep it in case there is something worth disregarding the poor app capabilities to watch. I have always had random issues of certain episodes not playing or not being available at random times, there is no English subtitle for this of us who have a hard time understanding the speakers who have a thick accent. Even to this day still no English subtitle option. But the main reason for this low review is because for 3 months this app has been freezing as soon as I click on any content. Whether it’s an episode or my profile, the app freezes as soon as I click something on the main screen. The support has not been helpful and they keep telling me to update the app. Um...the app is up to date and you guys need make changes on your end to fix the app. They also tell me the streaming speed is extremely slow, but when tested right next to my router it still freezes. Other streaming apps and video game consoles have no problem streaming other apps. So this is definitely a Gaia issue, but they won’t listen.

This app is different to say in the least. I’m big into spirituality and was super eager to check this out. Some stuff was pretty cool actually and really opened my eyes but it was the section on the afterlife that really irritated me. It didn’t give multiple perspectives but a single one reinforced by numerous people sharing the same one. Then I noticed the pattern. It wasn’t just the afterlife section is was in almost every section I was able to check out during the trial. They push a very particular belief system and state it as if it’s a fact. It’s no better than going to a Christian church where they believe the same as other Christians but think their branch is the most accurate out of all of them. It’s demeaning, close minded, and gate keeping on so many levels. This isn’t a spirituality app that addresses a broad spectrum across various belief systems but a single perspective is addressed excluding 99% of other belief systems.

I very much like the content but no matter what platform I am watching on (new iPhone or internet TV) I have issue with playing a lot of the time and if I am lucky enough that goes well I just pray family doesn’t interrupt me because if I have to hit pause or rewind it’ll crash or freeze virtually every time. I’ve never experienced such a horrible player in all my life. You charge a hefty amount, performance should be better, and I’m sure the high cost is partly because not many people will subscribe to this content so I’m ok with supporting you as you grow your subscriptions however the irony is I watch this for my spiritual side and the amount of frustrations I get trying to be peaceful is anything but. I would recommend you stop adding new content and redirect your resources until you are able to fix this issue. It has caused me to really limit how much I use the app. Btw, our internet speed doesn’t get much better, we’re a top tier and have extra routers to support a house five times our small size. I personally don’t want to spend time with tech support on something that likely is not on our end. I can’t be the only one having issues. Please look into fixing it because I would really like to continue watching more of your programs with ease in the near future.