Contact MTailor Support

by Cornwellsb

I tho ought I would give this a try because I tailor a lot of clothes and almost everything I own is custom. I thought wow, this would be great not to have to go to the tailor. I ordered a pair of shorts and jeans first. I’m fairly fit but have trouble finding jeans that fit great. So I set this up and went through the automated process. The first problem occurred when I discovered I had an Incorrect address in Apple Pay. Literally within 5 hours of paying I contact support and they tell me I cannot change the address. They gave me some line that my order was already complete? I go back and forth over this and give up. 1 week later I receive a notification my order is finished??? Long story short it took many days to then track down the order and get it to my apartment. Once arrived the jeans fit horribly. I can’t really describe how they look but it’s as if I have no bottom in these jeans ... I’m a fit guy and I look like a flattened pear. The shorts were too tight. I gave up in discust.

by #SoHonestItHurts

So I don’t believe anyone has left a review after using this companies product for a year, so let’s dig in. I’ve bought 4 dress shirts with no front pocket and button down collars, 2 different fabrics. It’s now been about a year, maybe more and I’d like to now come clean with MTailors product. With someone who uses something they claim measures you with an algorithm, you’d think everything would be close to perfect, cause nothing is perfect. Problem is none of my shirts fit the same, some the cuffs are too small, or too big, the neck is the same. The torso of the shirts are either too light or spot on. So my thoughts were if I got measured shouldn’t the shirts all be using the same measurements? I guess not. Also the cotton shirts start falling apart after just one year, buttons ripping off, falling apart, and the fabric is so thin that the thread is still in tact, but the fabric ripped. I’m honestly never buying an MTailor product again and I highly suggest at the prices they are selling them for, THEY ARE NOT WORTH IT!!!!

by Mcha12345

I was very excited to try this innovative idea. I got two pairs of jeans the fit great as well as a t-shirt that I do like. However, it went off the rails trying to get a button down that fit. The first order was a bit tight in the shoulders and big in the waist. I received communication that they would offer a remake. That’s when the system broke down. The service rep proposed alterations and after a few weeks I received another shirt. When I got this one it fit better up top but the bottom buttons did not connect; creating an odd tent out front. I replied with my concerns that this shirt was less wearable than the first. Again I got a very robotic response not addressing my specific questions. They offered to do a second remake. I asked if I should get remeasured but they said no and made modifications that were supposed to fix it. The third shirt was somehow the worst (the tent got bigger). At that point they said they would just send me an envelope for a refund WHICH HAS STILL NOT BEEN RECEIVED.

I came to this app hoping to finally get a tailored shirt and upgrade my whole wardrobe. Instead I spent 2 months back and forth for nothing. I have no problem with the idea or price point but the tag line 20% better than a tailor is false.

Best of luck to you.