myNaida CI Status

Last Updated on 2020-02-21 by Advanced Bionics, LLC

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Common myNaida CI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myNaida CI app on iOS and Android devices. Solve all myNaida CI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myNaida CI iPhone Issues and Solutions

myNaida CI iOS app crashes, not working, errors
myNaida CI iOS app network issues
myNaida CI on iOS has black/white screen

myNaida CI Android App Issues and Solutions

myNaida CI has errors/crashing/not working
myNaida CI server network connectivity issues
myNaida CI has black screen

myNaida CI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myNaida CI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myNaida CI app crashes or not working on Iphone (iOS):

Close and restart the myNaida CI app on iPhone
Update myNaida CI app to the Latest Version for iOS
Uninstall and reinstall myNaida CI iPhone app
Update your iPhone to the latest iOS version

Fix myNaida CI on iPhone unable to connect to server/internet connection issues::

To resolve myNaida CI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myNaida CI black/white screen (blank screen) on iPhone:

Follow the myNaida CI iOS app troubleshooting guide Here →

myNaida CI Android App Issues and Solutions

Fix myNaida CI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myNaida CI app issues:

Force Stop the myNaida CI App
1. On android, goto "Settings" » click myNaida CI app. » click "Force Stop".

Update myNaida CI to the latest version on PlayStore

Clear myNaida CI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myNaida CI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myNaida CI.

Fix myNaida CI unable to contact server/ myNaida CI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myNaida CI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myNaida CI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myNaida CI on android.

Solve myNaida CI black/white screens issue on Android:

Follow the myNaida CI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Advanced Bionics, LLC, developers of myNaida CI.

About this app

The myNaída CI app is a dynamic and user-friendly guide to the Naída CI sound processor series. It is the perfect tool for hearing healthcare professionals, cochlear implant recipients, and people considering a cochlear implant for themselves or a loved one who want to learn how to get the maximum benefit from the exciting features and accessories of Naída CI, the most advanced sound processor available.