Contact Veryfi Receipts OCR Expenses Support

The app itself works more or less as described, but the free number of receipts to process in a month is too little to keep track of a family, so I opted for the least expensive subscription. It was described as $15 a month with multiple users and a free month of service. Instead, I was charged $15 per user, plus an additional $15 that I can’t figure out. I assumed it was a glitch that would clear up the next month. Instead, the next month I was charged $15 per user again. $15 per month for an account is bit much, but seemed to be worth the stretch to save some time. $15 per user per month to keep track of a family’s expenses is just exorbitant. This is very disappointing, and I wasted time tracking expenses for a month in a service that I will cancel and not use again. KNOW WHEN YOU ARE GOING IN that you are paying $15 PER USER (plus additional unexplained fees), for what amounts to very simple expense tracking tool that is still much a manual process.

I needed an app to track my personal expenses only on certain occasions. I sought one that was reasonably priced for that goal. The first place to look at cost of an app if it isn’t listed outright is under “In-App Purchases” in the App Store’s description. You can make an informed decision right then & there if the app cost meets your needs. No further waste of time. Nowhere in the description is any mention of charges for the app. It shows no cost (i.e. free). One is required to download & get into the app to find that it is a minimum of $180/year. Very deceptive. This subverts Apple’s intention to inform the user of what they are actually getting in to. It surprises me that any company with app of this quality feels the need to be deceitful with potential customers up-front. It’s like a restaurant that doesn’t put prices on the menu. It’s like used car, buyer-beware sales. I’ve already wasted enough of my time with this app even in just writing this review.

I used to love this app. I’ve been using this app for the past 4-5 years, maybe even longer. I pay the yearly fee because I want access to all of my receipts and I’m all about supporting great companies. Every year the app just gets worse and worse. I download the newest update hoping that the app reverts back to when it first started where it had almost zero problems. You would think that Ann app would try to better themselves and attempt to solve some of their problems. Some of the many problems: The app just recently started to close out for no apparent reason, it’s never ever done this in the past. One of the newest issues is trying to add a “tag” and the tag button doesn’t even work. You now have to force close the entire app and re-open and then the tag button works, sometimes. I can go on and on and on but why bore you? I write them an email explaining how they should fire some of their engineers, no response. Maybe they aren’t doing well financially and just don’t care, who knows. Do yourself a favor and find another app, this one has gone to crap.