Pawshake - Dog & Pet Sitter Reviews

Pawshake - Dog & Pet Sitter Reviews

Published by on 2024-10-23

🏷️ About: Pawshake is an app that connects pet owners with trusted and experienced pet sitters and dog walkers in over 15 countries. The app allows pet owners to browse through five-star-rated pet sitters in their neighborhood, view detailed pet sitter profiles, and contact and meet sitters for free before booking. The app also provides daily updates from the pet sitter and covers all bookings with The Pawshake Guarantee, which includes free veterinary coverage. For pet sitters, the app allows them to accept or decline bookings on the go, manage upcoming reservations, and update their calendar and availability.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
75.6%

👿🤬😠 Negative experience
15.0%

🙄💅🫥 Neutral
9.4%

~ from Justuseapp.com NLP analysis of 273 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Lots of options based on your pet's needs



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

App update not working properly

2022-05-22

Seem to be recent bugs in app update. Messages don’t appear in order received

App not set up for customers from U.S.

2022-06-23

Pawshake requires registration, which gives you a list of countries that does not include the U.S. If you enter something else thinking you can change this later, think again. Prior to booking, you have to enter your phone number, which helpfully starts with the country code that cannot be changed. If you are traveling from the U.S., Pawshake won’t help you find pet services.

Bad app and bad company

2022-07-24

I signed up but the deactivated my profile because my pictures weren’t good enough. The contact form on Pawshake doesn’t air and they don’t return my emails asking what to do better. My pet of thirteen years died recently and I thought pet sitting would be a nice way to feel better since I’m not really to get another pet, but instead I’m more depressed than ever. Thanks for nothing.

Not Available in the US

2022-08-25

I tried to sign up but when I went to select my country, the United States was not listed. I emailed support and they informed they do not have a presence in the United States and that they are not planning on ever expanding to the United States. Very disappointed.

Rude Customer Service

2022-09-26

Very rude customer service. Not helpful at all.

Please share more

2022-10-27

Would be helpful if you advertise that this is not in all areas of the US, in fact it’s barely anywhere in the country. Waste of time if you are looking for a sitter in the United States

Terrible customer support for sitters

2022-11-28

Although Pawshake is a good platform to find a small job, I had the one if the worst experiences with Pawshake as a sitter. The support team is pretty responsive in terms of communication but when there is a dispute, the customer support guy (Sam in Australia) was authoritative and was not willing to resolve issues from a fair and balanced stand point. He was essentially saying that I should appreciate that they cannot do too much to intervene and that I am lucky that they didn’t remove me from Pawshake because I had other good reviews. It is rude, they are treating sitters as if sitters are their inferior, the irony is they get (20% out of my pay) benefit from my work. Also, the only payment method is through PayPal which limits me to get paid on time.

Great concept, not so great execution

2022-12-29

Pawshake is a great concept, and there are some quality pet sitters on Pawshake . But there are some issues with Pawshake . For one, it’s slow to pick up on me opening up the message and says on another page that I have an unread message, which then shows the new message on home. Really annoying since it takes more than one swipe when it should be one.

Pawshake should also be more vigilant on the sitters. I interviewed one that hadn’t been on Pawshake for nearly a year. Another one that seemed like she was trying to expose her dog in much need of rehabilitation with my dogs that have no experience with such an anxious dog when she’s meant to be caring for mine.

One positive thing I will say and end with is that I did find a quality sitter ultimately.

Clitchy app

2023-01-30

I love this app but two things I don’t like:
1. Search engine to find a specific person is difficult to use
2. Selecting dates from calendar ,the name of the month and days of the week are not listed. I have no idea what day or month I’m selecting!

Solid app and great service, a few very annoying quirks

2023-03-03

This service is really great and convenient, and Pawshake is mostly solid and does a pretty good job for the scheduling, reservation, and payment experience. The chats and notifications, though, are annoyingly quirky. They’re getting better (e.g. these features are more reliable than they were - at some point I was using SMS for with sitters instead of Pawshake because it was so unpredictable - and they now support emojis) but 1) the messages thread in a strange way and default to the “not booked yet” outdated messages, and 2) they erratically notify you of messages on your profile page, where it makes no sense. It’s too bad the chat threading isn’t better (just by person is probably fine, like SMS’s, rather than by reservation!), because it’s where I spend 80% of my in-app time and it’s super annoying, but it’s still a great service overall.

Simple, easy & convenient

2023-04-01

Easy to use and convenient. It changed my life & my dog´s life ;-)

Ideal app for pet lovers

2023-05-03

Great, easy to use app. A lot of useful and helpful notification. Super friendly and forthcoming support team! These guys REALLY care about users!

Amazing App

2023-06-03

Easy app, great customer support, real pet lovers, photo updates, ... It just works!

Pawshake

2023-07-05

Top!

A good solution!

2023-08-05

Great way to find your pet nanny

Fantastic app!

2023-09-06

Easy to use, lots of options based on your pets needs

Great way to find sitters but not a well-built app

2023-10-08

You can only book one event at a time. If you want someone to watch your dog and take them on walks you have to make two bookings.

Perfect app to find that pet sitter

2023-11-08

I’ve been using Pawshake for last 2 years and have had many successes in finding wonderful pet sitters for my aging dog. My dog has since passed but I’m eternally grateful to Pawshake for helping me find a sitter who gave my dog the best life in her twilight years.

Best service ever!

2025-01-16

We had some bad luck with boarding our animals, and traveling anywhere over night was something we had to plan out months in advance for our pets. this app has changed my life, I can travel worry free, book last minute, and most of all our pets are calm and happy when we arrive back. Absolutely amazing service every time!

Wala Al-Daraji
2021-10-03

Unreliable and poor customer support! Customer support tries to evade any liability for poor service provided by its pet sitter, fails to respond to concerns raised and agrees with negligent conduct. They claimed my pet was aggressive when CCTV record showed their sitter shouting at my pet unprovoked. After reporting them to Trading Standards, they suspended my account in vendetta. Then, deleted my review of the sitter on their website to cover up for her poor service. I would not wish any pet owner to go through using this pet unfriendly organisation. Think twice before handing your pet to Pawshake. Also, if you are UK based, their non-UK based customer support does not seem to be knowledgable of English law or customs. They also refused to provide a U.K. address.



Is Pawshake Safe? 🤗🙏


Yes. Pawshake - Dog & Pet Sitter is very safe to use. This is based on our NLP (Natural language processing) analysis of over 273 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Pawshake Is 83.4/100.


Is Pawshake Legit? 💯


Yes. Pawshake - Dog & Pet Sitter is a totally legit app. This conclusion was arrived at by running over 273 Pawshake - Dog & Pet Sitter User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Pawshake Is 93.8/100..


Is Pawshake - Dog & Pet Sitter not working? 🚨


Pawshake - Dog & Pet Sitter works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Information 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

There are no subscription fees for pet owners to use Pawshake.



How was your experience with Pawshake - Dog & Pet Sitter? Post a Review




Features

- Browse five-star-rated pet sitters in your neighborhood

- Detailed pet sitter profiles with information about their experience and qualifications

- Vetted pet sitters to ensure they meet high standards

- Free contact and meet and greets with no subscription fees

- Book and pay securely straight from your mobile device

- Read and write reviews to help other pet parents find a great sitter

- Get daily updates from your pet sitter

- All bookings on Pawshake are covered by The Pawshake Guarantee, which includes free veterinary coverage

- Sitters only get paid after the booking is complete for added security

- Accept or decline bookings on the go

- Check and manage upcoming reservations

- Instant notifications and alerts

- Fast and reliable messaging system

- One-click photo sharing and photo update reminders

- Update your calendar and availability

- Edit profile, photos, and description

- Easy access to contact information and message history

- Home dog boarding, dog sitting, doggy day care, dog walking, cat sitting, small animal sitting, and house sitting services available

- Experienced pet lovers who will look after your pet just like you would.

  Customer Service/Support
Developer:
Pawshake

Contact e-Mail:

Website: