Contact Password Manager Support

Downloaded the app on my iPhone. But it’s easier to enter into my iPad due to keyboard. After three entrees the free app became $39 for unlimited data. Since it seemed what I needed I upgraded on my iPad. With every other app I have auch thing transfers to my phone so do all the entries. I enter about 93 passwords. It was easy to enter. Next day I needed on while on the go. Don’t carry my iPad around ever. So I wanted to look it up on my phone. Imagine my surprise when that was neither upgraded on there and it was totally empty no entree at all. After some research discovered I had to export from my iPad. So I did that, iPad sent and email with a link. I then tried to open that email and press the link on my phone where I needed the data to download. The link just takes me to the App Store to the app again. I press open and it goes into the app but nothing downloading into my phone app. The only important button just says you need to email it from the device it’s on then press the link and magically it’s supposed to download. Well it DOESN’T! Customer service has not replied to any of my massages (2). Now I have a useless $39 app on my iPhone plus I spend quite some time trying to fix it. I am very frustrated at this point.

I've had this app for years and loved it. But ever since I upgraded my iPad Air 2 to the latest version, I'm finding out now that the import/ export feature is disabled! So now I'm unable to sync my devices unless I pay the subscription. I don't mind paying if its a good and reliable app but the prices are outrageous. Uhhhh!!! Time to look for another app! ------------------- Love the app so I'm giving it 5 stars. It does what it says it does 98% of the time. When it cannot connect to the site, I noticed that it's to the bank sites because of the double security that the bank requires which I totally do not mind. Security is top priority. I love the app too because all the info like the site name, user ID, password and notes are listed. So it is now my database for all my passwords.

I actually have LOVED this app and used it daily for a couple years now. However, I just got a new iPhone, and when I put all my apps on it, only this one didn’t return me to my previous status. When I enter my Apple ID password, it tells me I don’t have the Premium account— and I DO. On my old iPhone it showed that I did. I also can’t seem to transfer my log over because of this misinformation about my app. It just invites me to purchase Premium over again. I use the app so much, I’m almost willing to do this...but will this happen again? I’ve sent messages and not heard back. This is the last item I need to take care of on my new phone. Very disappointing...