Contact First Mid Support

by Akdbrig

Before they bought out Blackhawk bank Zelle from Blackhawk allowed a huge limit and instant payment. First mid bank and trust isn’t using Zelle as Blackhawk bank was. I’ll continue to rate them 1 star. I also like how the limit threshold lies to you. Saying you’re at you limit when you only transfer 100 dollars. The app and bank is pretty much useless for anyone money management . 10 dollar a month for them to hold 10k isn’t worth the unusable functions of a bank and app. What’s the point if I can’t use the money available when I need it.

by Aple KinnyUBO

The user interface is just not good, someone with no experience could make better, and for a banking app to look this terrible is beyond me. You guys need to update it asap, especially after getting lots of new customers in this recent merge with Blackhawk, if it doesn't change and get better i will just move banks.

by Switchfootnow

First Mid took over Blackhawk bank in Rockford. I had my mortgage through them. The app was easy, detailed, accessible and I could see my checking/savings AND most importantly, my mortgage! Since First Mid took over, the usability has gone down and you cannot see your mortgage account (I have a feeling there’s a sneaky reason for this). Also, First Mid, the actual bank, sent 2 payments out to my insurance company. The teller told me I should be fine applying it to my mortgage and it shouldn’t affect it. So I did. Then he gave me a phone number to someone more specified who called me back and said not to deposit the check or my payments would skyrocket. A day late and a dollar short. Maybe you should educate your staff on what happens when YOU accidentally screw me over. Not happy with the app, since the most important part doesn’t work. And definitely not happy with the bank. NONE OF this happened when it was Blackhawk. They knew what they were doing.