Contact Criminal Case Support

I work in IT for Dev QA. Here are some diagnostic scenarios. I have an IPad2, since you have placed the ads to pop up in the game it seems either your program is not written correct or you need more juice so to speak. I have other games that do the same thing that you just updated to and they never crash. I know you have way more graphics which could be the issue so either update your server to more flow or tell the ad people you will need to remove since we are are only seeing one of them anyway and you are just taking their money. And lately it is not even letting me sign back in. Please fix need my Criminal Case fix and my friends miss me I hate to say goodbye but....love this game and have been addicted to it since my friend told me about it years ago. The last 2 - 3 weeks all it does is freeze up and then go blank. Have lost so much energy just trying to play. Your developers need to get their butts in gear. I guess you guys don't care about losing money or clients. You can't even answer your support emails tsk tsk. I will miss you and you will miss the money.

First off, this remains an interesting game, with decent stories. Some of the names of the objects lose something in what I assume is a translation, and the ever-popular "energy" system is always frustrating. The most recent update of the base program (as it affects all of the Criminal Case games) has brought frustration and disappointment. The "daily reward" feature was frustrating when it would make you respond within a few hours of the last time you used it or it would reset. Now it's hardly even useful. I'm sorry, but burgers and meals are no replacement for guaranteed extra energy. The more frustrating thing, though, is the timing of the ads. They will pop up at any moment, it seems, from the time you return to one of the main screens. Yes, I'm sure it's a timer, but it will interrupt an action without warning. Even worse, if the game or device is muted, the ads are not, which isn't pleasant when your spouse is sleeping. The ads tend to be for the same games (I'm looking at you, Toon Blast!), making me LESS likely to want to play those advertised games. The most recent update made things worse, with ads that freeze the screen. As others have stated, the publisher doesn't really want you to contact them, as all you get in response is an email that makes you feel like an idiot because you didn't read what was on the support site, and that you wouldn't get any further reply. Well, maybe they shouldn't get any further support!

What once was a great game to play now isn’t. For the last few weeks, I haven’t been able to send or receive gifts from friends on my iPad without the game looping to Facebook only to ask “Open this is Criminal Case.” Duh, that’s why I have the app. Then it returns to the app and if I select ‘accept gifts’ it loops back to Facebook again..endlessly. This happens on all 3 of the Criminal Case games that I play. ..Hidden Objects, Mysteries and Save the World. I tried contacting customer support only to receive an auto response that told me to go read the FAQs (which I do before ever contacting support) or go to the community page which is another hot mess. Then proceeds to tell me that this will be the one and only response to my inquiry. Sounds like pretty poor customer service. So...in response, I will delete all three games and find others to play.. A little good customer service goes a long way. I recommend that you ditch the auto response and actually allow people to contact you.