Contact Project Plan 365 Support

by Nopaychips

Support, lack of.

by Blckgismo

I have to be really careful not to make it crash. So all my charts have to be pretty simple. Please keep developing! I have hope!

by Sayvilleguy

Just bought the trial activation subscription. At first use, there’s a lot of problems least of which is contrary to what is advertised, this does NOT have same user interface as MS Project. You can’t use Insert key on keyboard. You can’t use Enter, Ctrl/CMD Enter, Tab, Shift Tab. None of that works (ipad pro 2021 M1 12.9” and magic keyboard). Predecessor entries are a bit funky. It can’t recognize 2fs (task is successor to task ID 2 with a finish/start relationship). So when you hit ENTER after clicking the predecessor cell twice slowly (if you click it twice fast, a full unnecessary view of all task settings pops up, and worse still, that pop up is fixed at center of screen, so you can’t move it to the side and use it to fill in task details for other tasks for instance), the 2fs entry disappears. If however you type 2FS (upper case), like magic ENTER makes it stick. Sometimes. The ENTER key itself is glitchy. Sometimes you have to tap somewhere else on that task row on the screen to get back to main task or gantt sheet view (the ENTER key randomly does nothing). So there’s really odd things about it happening. This next few days will pull in MPP files and see how that goes and will send my PP365 MPP created files to folks with MS Project 2016 to see what they can see. The Help links (whether via Erix or other means) send you to a web form that pretends it has no idea who you are (so the erix link and the FILE/HELP menu do not pass along your details into the contact/help submittal). That web form’s text entry block does NOT like special characters like “double quotes”. If you add those, no matter what you do the submit will fail. Oddly the erix and other links to Help contact form also do not pass along the version of the software, so you have to manually hunt that in the app, copy, paste. Not sure who wrote pieces of this but QA is a mess. When you set auto saves to say every 5 or 10 minutes, you get a bit of a funny/disappointing surprise. Seems the author has spelling problems. It creates a folder named RECORVERY instead of RECOVERY. Just sayin. So if you are used to hammering out a set of tasks by hitting ENTER after each entry, THEN going back to set duration, resources, predecessor/successor relationships, forgeddaboudit. Also the help info on line (there’s nothing embedded in the app… all help paths send you to the web site) has practically nothing for ipad users. There’s stuff for PC’s, MACs, and iPhones. There’s mention of IOS (separate from iPhones content) but nothing useful. No keyboard shortcuts for ipad users. A LOT of work is needed to clean this app up. Hopefully my review of MPP in and out will reveal more good than bad. Will add/revise the review after I get responses [fingers crossed] from support and more from my MPP testing.
UPDATE1: no iCloud integration (if it is, it’s well-hidden). You can see drop box and other cloud storage but no mention of iCloud, for neither an iPhone nor an iPad Pro. Hmmm. Definitely more work needed on this app. It could be a killer app if user interface, reality that apple devices like iCloud in addition to OneDrive, drop box, box, JIRA, etc., and silly glitchy things were cleaned up.
UPDATE 2: no way to create a printed GANTT chart report. Might have to buy the Business Subscription?
Also created a customer report option: DASHBOARD view. It saves to the primary folder of the app (on an iPad Pro). But when you go to launch the Dashboard report, you get a set of errors. Housatonic Project cannot open file. Check to make sure the file name is valid (um, housatonic created the file!).
Check that file format is recognized by microsoft project (Um, would be nice if it was recognized by Housatonic Project Plan 365!?). Project files created in version earlier than MS Project 98 can’t be opened. So apparently, housatonic decided to create reports and dashboards using an very old version of tools from microsoft? Dunno. But all this results in me cancelling the trial and killing the subscription.
Huge waste of time here.