小红书 app not working? crashes or has problems?

小红书 Status

Published by Xingin on 2023-12-18

【小红书App】
年轻人的生活方式平台，在这里发现美好、真实、多元的世界，找到你想要的生活。【明星潮人】这里有"元气少女"欧阳娜娜、林允；"性感女神"泫雅、张雨绮；国际超模
Karlie
Kloss、米兰达·可儿；还有"耿直boy"黄子韬、"养生达人"景甜、世界名媛金·卡戴珊..

I have a problem with 小红书

Are you having issues? Select the issue you are having below and provide feedback to 小红书.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

Not working

100.0%

Reported Issues: 4 Comments

By Valdeja Jean 8 months ago

我看不到我的小本书是我的小本书故障是我的小本书满员了 I cannot see my cart on xiaohonshu is my xiaohonshu glitching is my cart to full to capacity

By 橘橘橘橘子🍊 8 months ago

I can’t open my xiaohongshu since last night

By Ann 9 months ago

My XHS cannot Work, it kept showing its internet connection error but i have no problem on other apps. Pls help

By ALICE CHIENG 1 year ago

I can't login. Keep sending the code but I never receive the sms

Common dislikes about 小红书 app

- Complicated for new users

- Not self explanatory

- Stops you from talking often

- No proof of violating rules

- Incompetence and ignorance of customer service

Have a Problem with 小红书 – 你的生活指南? Report Issue

Common 小红书 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 小红书 app on iOS and Android devices. Solve all 小红书 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

小红书 iPhone Issues and Solutions

小红书 iOS app crashes, not working, errors
小红书 iOS app network issues
小红书 on iOS has black/white screen

小红书 Android App Issues and Solutions

小红书 has errors/crashing/not working
小红书 server network connectivity issues
小红书 has black screen

小红书 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 小红书 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 小红书 app crashes or not working on Iphone (iOS):

Close and restart the 小红书 app on iPhone
Update 小红书 app to the Latest Version for iOS
Uninstall and reinstall 小红书 iPhone app
Update your iPhone to the latest iOS version

Fix 小红书 on iPhone unable to connect to server/internet connection issues::

To resolve 小红书 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 小红书 black/white screen (blank screen) on iPhone:

Follow the 小红书 iOS app troubleshooting guide Here →

小红书 Android App Issues and Solutions

Fix 小红书 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 小红书 app issues:

Force Stop the 小红书 App
1. On android, goto "Settings" » click 小红书 app. » click "Force Stop".

Update 小红书 to the latest version on PlayStore

Clear 小红书 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "小红书 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 小红书.

Fix 小红书 unable to contact server/ 小红书 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 小红书 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 小红书 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 小红书 on android.

Solve 小红书 black/white screens issue on Android:

Follow the 小红书 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Xingin, developers of 小红书.

100% Contact Match

Developer: 行吟信息科技(上海)有限公司

E-Mail: [email protected]

Website: Visit 小红书 Website

About this app

【明星潮人】这里有"元气少女"欧阳娜娜、林允；"性感女神"泫雅、张雨绮；国际超模 Karlie Kloss、米兰达·可儿；还有"耿直boy"黄子韬、"养生达人"景甜、世界名媛金·卡戴珊...