Family Tree Magazine Reviews

by Lagomcurt

Seldom have I been so frustrated as I was after trying to access my digital subscription to Family Tree Magazine. I tried both the iPhone and iPad and after much wasted time and rigamarole was able to look at some content on my iPad, but couldn’t leave without actually quitting FamilyTreeMagazine . I was then unable to log in or access support. The form-generated request for support was actually rejected as an invalid address. I tried to call the 800 number listed on the website only to be given a different number to call. I have canceled my subscription and deleted FamilyTreeMagazine , and I recommend that anyone serious about genealogy look elsewhere.

by Fumbledum

BIG DISAPPOINTMENT!! This would have been a wonderful app if it works. First, on your website, after login, I only see the 2018 digital subscription. All the other previous digital subscriptions are not listed. Second, I had to renew my password on the website. After following your email directions ... Third, FamilyTreeMagazine doesn’t recognize the new password; after giving it a day to catch up on the new password Fourth, in the “issue” section of FamilyTreeMagazine my digital subscriptions are there but I have to pay for them.

PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.

by NonnaDea

I purchased a year’s subscription with access online, as well. Even though I’ve logged in on FamilyTreeMagazine , I’m continually getting a message that I need to subscribe. What kind of sham is this?

by EmilyinBK

FamilyTreeMagazine will not recognize my iTunes subscription. I cannot download the issues I already paid for. There is no customer service for the iOS app. Do not subscribe to this. A waste of money.

by Jilapeno

I paid for a subscription last November, and after 6+ months I still can't access the magazine. My inquires have also gone unanswered. DO NOT BUY!!

by Kate2748

Doesn't work. Paid for a year and still can't access any magazines.

by Number Girl123456789

Get it working or return customer money!!!

by Nkins

I spent 21.99 for a subscription and have only been able to access one issue. Apple iTunes won't answer my contacts and Family Tree Magazine tells me that it is not their problem. What a racket! And...this stupid form won't let me send without at least one star but my rating is ZERO!

by BJRO000

Same problem as MDRM. Subscription will not download. Charged for sub on 8/4/2014. Have sent several emails to App Store in past 10 days, but no responses.

by PatJohn53

I purchased family tree magazine in August. I was able to view it just fine through the Family Tree Magazine through the ipad. But when the month changed, it said I needed to purchase a monthly or yearly subscription. I purchased the yearly subscription, but have been unable to access the magazine, and even now, I can't go back to the past issue I purchased to read it. When I bought the yearly purchase, something went wrong with the closing of the sale, and it said my membership would start with the next update of family tree. Well, I waited several weeks, the update came along, but everything stays the same. I really would like to be able to read the magazines and profit from the learning in there. I also would like to be able to read the back magazines that I have already purchased. Surely this isn't too hard to put together. Please get back to me quickly on what can be done to solve this problem. I paid good money for a project I am unable to take advantage of. I love the format of the magazine, just not being able to get to it. Thanks for any help.

by F+W Media, Inc.

We have corrected the subscriptions issue. Now when you purchase a subscription in FamilyTreeMagazine, you will have access to the current issue and all issues subsequently published during the duration of your subscription. We apologize for the inconvenience. --F+W Media App Team