Family Tree Magazine Reviews

I purchased family tree magazine in August. I was able to view it just fine through the Family Tree Magazine through the ipad. But when the month changed, it said I needed to purchase a monthly or yearly subscription. I purchased the yearly subscription, but have been unable to access the magazine, and even now, I can't go back to the past issue I purchased to read it. When I bought the yearly purchase, something went wrong with the closing of the sale, and it said my membership would start with the next update of family tree. Well, I waited several weeks, the update came along, but everything stays the same. I really would like to be able to read the magazines and profit from the learning in there. I also would like to be able to read the back magazines that I have already purchased. Surely this isn't too hard to put together. Please get back to me quickly on what can be done to solve this problem. I paid good money for a project I am unable to take advantage of. I love the format of the magazine, just not being able to get to it. Thanks for any help.

We have corrected the subscriptions issue. Now when you purchase a subscription in FamilyTreeMagazine, you will have access to the current issue and all issues subsequently published during the duration of your subscription. We apologize for the inconvenience. --F+W Media App Team

Seldom have I been so frustrated as I was after trying to access my digital subscription to Family Tree Magazine. I tried both the iPhone and iPad and after much wasted time and rigamarole was able to look at some content on my iPad, but couldn’t leave without actually quitting FamilyTreeMagazine . I was then unable to log in or access support. The form-generated request for support was actually rejected as an invalid address. I tried to call the 800 number listed on the website only to be given a different number to call. I have canceled my subscription and deleted FamilyTreeMagazine , and I recommend that anyone serious about genealogy look elsewhere.

BIG DISAPPOINTMENT!! This would have been a wonderful app if it works. First, on your website, after login, I only see the 2018 digital subscription. All the other previous digital subscriptions are not listed. Second, I had to renew my password on the website. After following your email directions ... Third, FamilyTreeMagazine doesn’t recognize the new password; after giving it a day to catch up on the new password Fourth, in the “issue” section of FamilyTreeMagazine my digital subscriptions are there but I have to pay for them.

PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.

I purchased a year’s subscription with access online, as well. Even though I’ve logged in on FamilyTreeMagazine , I’m continually getting a message that I need to subscribe. What kind of sham is this?

FamilyTreeMagazine will not recognize my iTunes subscription. I cannot download the issues I already paid for. There is no customer service for the iOS app. Do not subscribe to this. A waste of money.

I paid for a subscription last November, and after 6+ months I still can't access the magazine. My inquires have also gone unanswered. DO NOT BUY!!

Doesn't work. Paid for a year and still can't access any magazines.

Get it working or return customer money!!!

I spent 21.99 for a subscription and have only been able to access one issue. Apple iTunes won't answer my contacts and Family Tree Magazine tells me that it is not their problem. What a racket! And...this stupid form won't let me send without at least one star but my rating is ZERO!

Same problem as MDRM. Subscription will not download. Charged for sub on 8/4/2014. Have sent several emails to App Store in past 10 days, but no responses.