The leading family history magazine for researching
Genealogy. Helping to
discover, preserve, and celebrate family history. Family Tree Magazine is
America's favorite genealogy how-to magazine, providing easy-to-follow
instruction to help you discover, preserve and celebrate your famil...
I purchased family tree magazine in August. I was able to view it just fine through the Family Tree Magazine through the ipad. But when the month changed, it said I needed to purchase a monthly or yearly subscription. I purchased the yearly subscription, but have been unable to access the magazine, and even now, I can't go back to the past issue I purchased to read it. When I bought the yearly purchase, something went wrong with the closing of the sale, and it said my membership would start with the next update of family tree. Well, I waited several weeks, the update came along, but everything stays the same. I really would like to be able to read the magazines and profit from the learning in there. I also would like to be able to read the back magazines that I have already purchased. Surely this isn't too hard to put together. Please get back to me quickly on what can be done to solve this problem. I paid good money for a project I am unable to take advantage of. I love the format of the magazine, just not being able to get to it. Thanks for any help.
Subscription Problems Fixed
We have corrected the subscriptions issue. Now when you purchase a subscription in this app, you will have access to the current issue and all issues subsequently published during the duration of your subscription. We apologize for the inconvenience. --F+W Media App Team
What an awful experience!
Seldom have I been so frustrated as I was after trying to access my digital subscription to Family Tree Magazine. I tried both the iPhone and iPad and after much wasted time and rigamarole was able to look at some content on my iPad, but couldn’t leave without actually quitting the app. I was then unable to log in or access support. The form-generated request for support was actually rejected as an invalid address. I tried to call the 800 number listed on the website only to be given a different number to call. I have canceled my subscription and deleted the app, and I recommend that anyone serious about genealogy look elsewhere.
App still not working after bug fixes
BIG DISAPPOINTMENT!! This would have been a wonderful app if it works. First, on your website, after login, I only see the 2018 digital subscription. All the other previous digital subscriptions are not listed. Second, I had to renew my password on the website. After following your email directions ... Third, the app doesn’t recognize the new password; after giving it a day to catch up on the new password Fourth, in the “issue” section of the app my digital subscriptions are there but I have to pay for them. PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.
Disappointed; I want a refund!
I purchased a year’s subscription with access online, as well. Even though I’ve logged in on the app, I’m continually getting a message that I need to subscribe. What kind of sham is this?
The app will not recognize my iTunes subscription. I cannot download the issues I already paid for. There is no customer service for the iOS app. Do not subscribe to this. A waste of money.
No access to paid subscription
I paid for a subscription last November, and after 6+ months I still can't access the magazine. My inquires have also gone unanswered. DO NOT BUY!!
Doesn't work. Paid for a year and still can't access any magazines.
Get it working or return customer money!!!
DON'T WASTE YOUR MONEY
I spent 21.99 for a subscription and have only been able to access one issue. Apple iTunes won't answer my contacts and Family Tree Magazine tells me that it is not their problem. What a racket! And...this stupid form won't let me send without at least one star but my rating is ZERO!
App not working
Same problem as MDRM. Subscription will not download. Charged for sub on 8/4/2014. Have sent several emails to App Store in past 10 days, but no responses.
Yes. Family Tree Magazine is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 18 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Family Tree Magazine Is 21.1/100.
Yes. Family Tree Magazine is legit, but not 100% legit to us. This conclusion was arrived at by running over 18 Family Tree Magazine User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Family Tree Magazine Is 21.1/100.
Family Tree Magazine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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