Contact Family Tree Magazine Support
Company Name: Yankee Publishing Inc
About: YES Network is a sports broadcasting network featuring teams from the New York area.
Headquarters: New York, New York, United States.
Family Tree Magazine Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Contact e-Mail: [email protected]
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Read 10 Customer Service Reviews 😭😔💔
Greetings Yesterday I purchased print and digital copies of the magazine 1 how do I view the digital copies in Windows 11? 2 I downloaded the app from play store I put in my email address but it did not ask for a password? 3 how do I see previous issues on the app? 4 I checked my account, but no record of this current subscription is displayed. regards Trevor
I cannot download the Power User course that is to start today. I've emailed twice already and just get an automated response. I need a live person to look into this and correct what's wrong. Thank you. Joan Fitzgerald
Need to change billing information. Cannot find a place to do this
I m totally frustrated.tried to follow up on order placed on Jan 24 and posted on Jan 25 for 19.81 for 2 back issues from March/April 2019. My receipt number is 160-356-3811 NH 01/24.payment posted on Jan 25.why could I not talk to someone. Otherwise I want my money back and will not renew my subscription.
I m totally frustrated.tried to follow up on order placed on Jan 24 and posted on Jan 25 for 19.81 for 2 back issues from March/April 2019. My receipt number is 160-356-3811 NH 01/24.payment posted on Jan 25.why could I not talk to someone. Otherwise I want my money back and will not renew my subscription. My number is 773 405 8204!!!!!!!
I just got my first issue of Family tree magazine, November/December issue. The archiving article on pages 50 through 56 are missing! I’m disappointed! It sounds like the article would be very helpful to me.
I wish to cancel my subscription to Family Tree Magazine effective immediately. I have eyesight issues and am no longer able to read paper magazines or books.
What an awful experience!
by Lagomcurt
Seldom have I been so frustrated as I was after trying to access my digital subscription to Family Tree Magazine. I tried both the iPhone and iPad and after much wasted time and rigamarole was able to look at some content on my iPad, but couldn’t leave without actually quitting the app. I was then unable to log in or access support. The form-generated request for support was actually rejected as an invalid address. I tried to call the 800 number listed on the website only to be given a different number to call. I have canceled my subscription and deleted the app, and I recommend that anyone serious about genealogy look elsewhere.
App still not working after bug fixes
by Fumbledum
BIG DISAPPOINTMENT!! This would have been a wonderful app if it works. First, on your website, after login, I only see the 2018 digital subscription. All the other previous digital subscriptions are not listed. Second, I had to renew my password on the website. After following your email directions ... Third, the app doesn’t recognize the new password; after giving it a day to catch up on the new password Fourth, in the “issue” section of the app my digital subscriptions are there but I have to pay for them.
PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.
Disappointed; I want a refund!
by NonnaDea
I purchased a year’s subscription with access online, as well. Even though I’ve logged in on the app, I’m continually getting a message that I need to subscribe. What kind of sham is this?
Have a Problem with Family Tree Magazine? Report Issue
Why should I report an Issue with Family Tree Magazine?
- Pulling issues faced by users like you is a good way to draw attention of Family Tree Magazine to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Family Tree Magazine customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Family Tree Magazine.
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