Contact ProCam Support

by MatthewC21

I don’t know what app these other reviewers are using but it’s not the same as what I have .... the app is extremely confusing because there are so many different settings & there is no sort of tutorial or how to use the settings of any kind. If you’re a professional photographer who knows all of these settings then I’m sure this is great, but it was extremely hard to use. I thought I had finally figured out enough of the settings that I could use it for my Etsy shop photos. I spent about 3 hours taking hundreds of pictures that all looked fantastic on my screen as I was shooting everything then I sat down to review the shots & about 96% of them were completely unusable because they were incredibly dark & made the colors look wrong. None of the setting on the app were actually used on the pictures & now I get to spend another 3 hrs redoing everything I just did! I want a refund for this app!!!!!! It’s AWFUL!!!!!!

by Jess4614

Edit

I’ve been using this app for over a year now, originally it started to not take photos when trying to take one, which was a quick fix of just trying to take a few more and hope it actually takes one. It’s been doing the same with video also, but what used to be easy to notice that the screen would go dark when trying to record video, now it does not change at all and has the appearance that it is actively recording, it counts the time and has red text. When you finish your video and check for it, it’s not there. This issue didn’t happen for about 6+ months, it was great that the developers seemed to have fixed it, but it just did it to me again on an extremely important drawing tutorial video I was recording for my business. I recorded a 2.5 hour segment of drawing footage that is now lost and I literally have to do my whole drawing again! The tutorial has to be a complete tutorial so it doesn’t matter that I had 1 hour of early footage, 2.5 hours is gone! This is the last straw for me, I am never going to use this app again. What a waste of money, spend your money on an app that actually works and doesn’t cost you 3+ hours of hard work you can’t get back!

by Astronoman

I’m beside myself. I practice amateur astronomy and smartphone astrophotography. And twice now, using two different iPhones (XR and now 13 Pro Max), your app has failed me. I like to shoot the International Space Station through my telescope. This requires lots of careful planning and time-consuming setup. And it’s all for nothing because your app is unreliable. I am so disappointed. Specifically, I use video mode with manual controls. I hit record, and I know it’s recording because I can see the time counter ticking away, and once the space station passes over, I hit the stop button. And then the video is just nowhere. It doesn’t save to the app or to my phone’s camera roll. I even did a test video of 1.5 minutes tonight, before the big show was about to start. That video saved flawlessly. But the 1-min video that actually captured the station (because I saw it in the live view) didn’t save at all. I am so done with this. This moment was going to be my saving grace after a long crappy day. Instead, my day was only made worse. If it only happened once, I could write it off as a fluke. But now I’ve been screwed twice. This is incredibly upsetting and there’s just no reason for it