Contact Yatra Support

I booked tickets for my in law from India to US through Etihad for Apr. Etihad cancelled their flight due to COVID-19. When I spoke to Etihad customer care they mentioned refund amount will be around INR 60K out INR 80K which I spent for booking. Yatra never responded to my mails. I was following up with them form more than 1.5 months. I had to cancel tickets from Yatra site to know refund amount. When I saw the refund amount from Yatra which was around INR 48K, I felt cheated. First of all customer service of Yatra is pathetic. You can understand the frustration if someone doesn’t respond for more than 1.5 months. Second, the refund amount due COVID-19 flight cancellations is fraudulent. I sincerely ask people to book flight tickets through direct airline portal instead third party frauds like Yatra.

I have been trying to reschedule my ticket for last one month through the customer service email. I am yet to get a call back to rebook my ticket. Can you please please please, provide a phone number to contact you guys to reschedule my ticket. The price has already doubled, sometime I am thinking I should have leave the original ticket and rebook a new ticket from other site would have been cheaper for me and also would not have spend so much time following up with you guys.

I booked few tickets with yatra but those tickets were canceled by airline due to COVID situation in India. Airline refunded money really quick to Yatra but Yatra didn’t refund until i followed many times(still some refunds are pending but they are not responding). Also in every refund they deducted some amount in the name of service charges and convenience fees. I had booked some other flights directly with Airlines also and they refunded really quick in my account without any deductions. Would not recommend doing any transactions with yatra.