Hidden City Status
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18 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] game is frozen and wont do anything
[Solved] After opening game it automatically goes to lower city and closes game
when I log in, everything seems to load but I cannot click on anything to play.
Not entering game
game freezes then crashes
game loads makes me hit 10 anni button then crashes, lost all my gifts,energy, and infinity energy
Game keeps shutting down. makes me click on 10th anniversary icon and then shuts down.
📋 13 Reported Issues:
Crashes when forced to click on icon that brings you to lower city
It took an extremely long time to load. I reset it, then uninstalled it and reinstalled it, then finally reset my computer to several days before the problem. Each time I tried to get the game back, it tried to install the game components over a space of 12 hours or more, but failed to download anything, except for the map of the city.
I visited friends to send gifts. When I go to the gift icon and select for the player no images of gifts are there. This has happened the last few days. It is updated.
Have updated my IPad and installed latest game app update. game loads ok but then crashes
I get almost done the entire game and then lose everything as if i had never started a quest.
Hi Cant open treasures on map that require keys. The icon (circle with key) is totally green, but cannot open to get treasure. Also have completed some challenges that didnt register.
Game crashes and exits to home screen of phone. Tried a phone reset, cleared cache and uninstall and reinstalled game with same results.
App loads but nothing happens within the game...I cannot open or access anything.
downloaded new update and it keeps crashing
downloaded new update and it keeps crashing
Can't open the game - it closes before it loads
update download not working will not remove message from screen?
can't download new updates
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E-Mail: [email protected]
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Developer: G5 Entertainment
‼️ Outages Happening Right Now
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Apr 15, 2026, 04:50 PMa Windows user from Vernon, Canada reported problems with Hidden City : Not working
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Mar 29, 2026, 01:15 PM
a user from Burke, United States reported problems with Hidden City : Crashes
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Mar 26, 2026, 01:08 PM
a Windows user from Chanute, United States reported problems with Hidden City : Crashes
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Feb 17, 2026, 05:46 AM
a Windows user from Plaisir, France reported problems with Hidden City : Screen
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Jan 08, 2026, 10:49 PM
a Windows user from Bristol, United Kingdom reported problems with Hidden City : Connection
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Dec 22, 2025, 03:30 PM
a Windows user from Wittelsheim, France reported problems with Hidden City : Login
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Dec 09, 2025, 10:56 PM
a Windows user from Chilliwack, Canada reported problems with Hidden City : Connection
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Oct 20, 2025, 06:00 PM
a Windows user from Santiago de Compostela, Spain reported problems with Hidden City : Login
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Oct 20, 2025, 04:20 PM
a Windows user from Chelyabinsk, Russia reported problems with Hidden City : Connection
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Oct 20, 2025, 11:31 AM
a Windows user from Bergen auf Rügen, Germany reported problems with Hidden City : Connection
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