Contact GIANT SCAN IT Support

by Fdrgirrrl

I love the idea of scanning my groceries & bagging them in my own bags as I do my shopping. But this app is horrible. I have to log-in at home to load coupons. I have to log-in again at the store. If I get a text message while shopping, I have to log-in again. And there is no face recognition so it’s all manual. I haven’t loaded my credit card in this app because I don’t trust it. Seems too vulnerable.
Your IT department needs to do a better job updating the app & doing better about frequent log-ins.
Also the coupons you see before logging in are different from the ones you actually get when you log-in.
The other downside is that I’ve been unable to do a quick scan & pay & go check out. An associate needs me to pull out about 7 random items to confirm that I’m not stealing anything. The app should say “you’ve selected for cart verification. Please see an associate to assist you with check out. We are sorry for the inconvenience & are giving you a gift card for $10 off your next visit.”
Today I was unable to log-in. So annoying!

by FauxRetired

Installed this app and went to store, tried it, did not work. Stopped at customer service, she said the WiFi was working fine she was currently using it (on Facebook), didn’t know anything about app. Didn’t have time to mess with it. Next trip to store no WiFi at all, service desk said their entire internet was down, “sorry”. Following couple of trips to store, no WiFi. Finally got logged into store internet, but app still said it wanted Scanit Mobile WiFi, no such connection existed. This app is totally useless, the store I used to go to in Florida had a neat app that showed current sale items, specials for card holders, and would allow you to create a shopping list from those items, kept a scannable image of the store card, and a real time total of bonus points all with no special WiFi connection. This seems to do nothing except act as a running tab calculator and price lookup, none of which works.

by Monique Dc

When the handheld devices at Giant did not work, I downloaded the app so I could still use scan it. The app did not recognize my card number so I went to customer service to verify that my card number was valid. It was. But the app did not recognize it. Customer service told me they had had a great many complaints about the scan it app, as well as the scan it handhelds.

I love the ability to pre-scan my products and check out fast. It is the primary reason why I go to Giant instead of other grocery stores.
Now neither the handheld nor the apps work. You need to fix this or you’re gonna be losing losing customers, including this one.