Contact Wegmans SCAN Support

by JackyLynn5

Do not use. This app double, triple and sometimes quadruple charges you for items. I have used the app three times. Each time I would scan items and I would get a message a few times that a barcode couldn’t be read. I would try and scan again which usually worked and went on with my shopping. This last time it happened almost each scan. It ended up taking forever. When I checked out it had read some of the times it said it didn’t resulting with it charging me up to four times for one single item. I was able to get a refund after having to check out, it was over $67 in over charges. With this being the third time I have used the app but the first time I have checked for duplicate charges I know the first two times I paid multiple times for the same item. Bottom line this app steals from you and if you take the time to check everything then the time savings is gone. I would NEVER use again.

by Fruccidesign

I have to write a new review which is even worst than the one before.
I still think the idea is great but it doesn’t work in my phone (I have an upgraded my phone to an iPhone 12pro max with the latest iOS and latest app version), even if the phone is connected to the store Wi-Fi the app doesn’t see it therefore I cannot use the app. So basically it is useless!

Old review:
The app idea is good, but there are some issues
1-the scan works half of the time, and half of those times it overworks, meaning it adds twice the items just scanned.
2- a great feature to have would be the option of changing quantities especially if you buy multiples, so you don’t have to scan an item 4 times, it would save so much time...especially considering that for each item you need at least two scans then you need to delete the double scan...you got the idea, right?
3- other bug quite annoying is that I cannot accessed the list (items in the cart) without having to randomly check scan/key/scan bottoms until the list option turns red and I can finally access it and check that the items scanned are correct.
4- On top of not being that easy to scan, once you go to the checkout register you cannot change nor delete qt without a customer service person, so you need to make sure your cart is correct before going to the register.

by Topaz124

I downloaded the latest app version and scanned all of my grocery items with success until my last item 5 rolls. I scanned barcode for rolls an it asked me to input number of rolls. When I entered the number 6 it did not accept the input. I’m a net admin so know wireless and IT. Stopping app and restarting it brought me back to same input screen. Could not remove item nor scan anything else. Stopping and restarting network connection didn’t work. Forgetting network and rediscovering it did not solve issue either. Only way to fix is to delete app and redownlod but you lose your order. Second time it happened so dumped everything out of my bags and walked out. Bad API won’t accept input it requests and it locks up order. Fix this Wegmans your store staff is helpless on this!