Cloud app not working? crashes or has problems?

Cloud Status


I have a problem with Cloud

Are you having issues? Select the issue you are having below and provide feedback to Cloud.




⚠️ Most reported problems ⚠️

Not working
100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cloud Problems 😠👌🔥

- Requires the use of an email program, which may not be necessary for some users

- Getting locked out can be problematic

- Language options may be limited and difficult to change for some users

Have a Problem with Cloud: 1 drive - more storage? Report Issue




Common Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cloud app on iOS and Android devices. Solve all Cloud app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Cloud iPhone Issues and Solutions

  2. Cloud Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mail.Ru, developers of Cloud.




About this app

Ru allows you to watch videos (including the most popular video formats: avi, mkv, mp4, mov, wmv) and listen to music. this app can play a video file without downloading it on the device. * Manage your files from anywhere; rename, delete and move them between folders. * Create shared folders with other users, add any files together.  In order to save bandwidth, it is recommended to perform downloads while connected to a Wi-Fi. * Free space on your device, because all of your photos are already in this app. * Share files and folders with friends and colleagues in just one click. * Save bandwidth.  Ru for iPhone, iPad and iPod touch - a free service for saving photos, videos, music, presentations, documents and other files. With this app Mail.  Collect and share family memories - all family members can add photos and videos in a shared album. * Keep your important files in a safe storage location.  You can send a link to an image, video, or document by SMS, email, instant messenger or thru a social network. * View MS Office documents: Word, Excel, PowerPoint and PDFs, as well as files in other formats. * this app Mail.  No matter what happens to your drive on your PC or phone, all your files stored in the this app will stay intact. * You don’t need any wires, flash drives or memory cards.  Upload your files to your this app drive, and they’ll automatically be available on all of your devices. * Upload photos from your mobile phone.  Use shared folders with friends to collect photos from party or travelling.  Work with documents in groups, using shared folder with colleagues.  Each active subscription will be automatically renewed unless canceled at least 24 hours before the end of its current period.  Subscriptions will be charged to your credit card through your iTunes account.  Manage your subscriptions in Account Settings after purchase.  All you need is the free this app Mail.  You will not be able to cancel the subscription during active subscription period.  List of subscriptions is located in the application side-bar.  Ru, all your photos will always be at hand.