CCTV Viewer app not working? crashes or has problems?

CCTV Viewer Status

Last Updated on 2016-09-29 by Yi Li

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Common CCTV Viewer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CCTV Viewer app on iOS and Android devices. Solve all CCTV Viewer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CCTV Viewer iPhone Issues and Solutions

CCTV Viewer iOS app crashes, not working, errors
CCTV Viewer iOS app network issues
CCTV Viewer on iOS has black/white screen

CCTV Viewer Android App Issues and Solutions

CCTV Viewer has errors/crashing/not working
CCTV Viewer server network connectivity issues
CCTV Viewer has black screen

CCTV Viewer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CCTV Viewer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CCTV Viewer app crashes or not working on Iphone (iOS):

Close and restart the CCTV Viewer app on iPhone
Update CCTV Viewer app to the Latest Version for iOS
Uninstall and reinstall CCTV Viewer iPhone app
Update your iPhone to the latest iOS version

Fix CCTV Viewer on iPhone unable to connect to server/internet connection issues::

To resolve CCTV Viewer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CCTV Viewer black/white screen (blank screen) on iPhone:

Follow the CCTV Viewer iOS app troubleshooting guide Here →

CCTV Viewer Android App Issues and Solutions

Fix CCTV Viewer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CCTV Viewer app issues:

Force Stop the CCTV Viewer App
1. On android, goto "Settings" » click CCTV Viewer app. » click "Force Stop".

Update CCTV Viewer to the latest version on PlayStore

Clear CCTV Viewer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CCTV Viewer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CCTV Viewer.

Fix CCTV Viewer unable to contact server/ CCTV Viewer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CCTV Viewer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CCTV Viewer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CCTV Viewer on android.

Solve CCTV Viewer black/white screens issue on Android:

Follow the CCTV Viewer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yi Li, developers of CCTV Viewer.

About this app

CCTV Viewer is a mobile phone surveillance application just based on iPhone, which supports the full line of surveillance products, including digital video recorders,digital video servers, as well as network cameras and speed domes that support standard H. 264 video codec. · Support for preset activation and configuration, as well as calibration for brightness.. · Management of up to 100 sets of devices. Device profiles can be added / deleted / modified.