Zumper - Apartment Finder Reviews

I did everything from filling out the financials, also paid to have an updated credit report ready for review so when I chose an apartment the owner or management company had access to it. Unbeknownst to me very apartment I was interested told me they cannot view it on this app. Why? Because they have to be on this app as well. The apartments are rented out and retrieved from another website. There’s no full disclosure telling you that some owners and management companies cannot view the credit report they had you purchase. The information is unreliable and a scam.

I tried reaching out to them to help me and they receive responded very late. Also the response was not pertaining to my question at all. I tried telling them and they gave another response not pertaining to my concerns. If you want to find an apartment in a certain area or neighborhood, I suggest to drive out there or have someone drive you around and look for yourselves, you get better deals and get to see the apartments up close and not in an app taken by professionals to make them look like they’re worth more than actual price. All the renting apps are alike.

Save yourself the time, money and headache. DIY!

My experience with the this app team was excellent! I had a 3 day window to find a place for out of state relocation. I worked with Allison and she was fantastic. We toured a wide selection of properties and found a really great place by the end of day 2. It was evident that Allison knew her market, and she also had warm relationships with the property managers. Finding a place to live in a new city in a short timeframe is somewhat stressful, but Allison made it a smooth experience and even had me laughing.

Overall I had a great experience using this app. But I wish there was a way to hide listings from your results and to stop getting notified about them (maybe there is a way and I just could figure it out. I kept getting new alerts or clicking on listings I already knew didn’t fit my criteria but there was no way to hide them which made it confusing sometimes.
I also think having a smoke free option in the filters would be a great addition. Lastly, I know this isn’t so much the fault of this app, but I wish the realtors, managers, etc. that were responding to messages sent through this app had some kind of script or format to follow that at least had them say what their properties address or name was. I was continually receiving emails about properties that were vague and had almost no information so I had no idea what listing they were referring to.
But overall, good experience and very helpful for finding an apartment.

I’ve had Zumper for a few days and it has been very discouraging it seems that every house I put an inquiry in on comes back to to be a scam. “Homeowners” are saying they are out of the state or country. No longer working with a realtor but you are free to drive by and see the property and neighborhood. application are about 10 questions and typed up in the emails they send and asking for you to wire money and they will send you the lease agreement and keys. I looked into one of the properties a bit more and found the realtor handing the sale of the property. I hope everyone has the sense to know this is a scam and there is nothing that can be done when you wire money to someone. And looking at apartments is just as discouraging I put in inquiries for 1-2 bedroom with in my budge and get a call from the property that the listing is not accurate on the rent amount. It will be 1200 on Zumper and 1500 when I speak to them. Just be aware if you do decide to use Zumper . It was a complete waste of my time.

I kept recieving emails from different people through this app. They are all inquiring about the rooms I posted but the funny thing is I didn’t post it on this app I posted it on padmapper. I reply to all the inquiries but I did not get a response and at first I thought it was just that they were serious about renting. (All I said was I agreed to the viewing time they asked for) then I realized it’s possible I have to go through this app to respond. I created an account and looked for my listing and I couldn’t find it I used the same email address I have been receiving inquiries in and I couldn’t find a way to reply. Finally I clicked the link in one of the inquiries and clicked the button to show interest on my listing to see what it does. It resulted in me emailing myself about the listing I couldn’t access. I don’t know if I’m the only one experiencing this if so please help if not please fix this issue.

Everything else was decent questions when applying. Except asking for my bank account # and how much do I have in my bank account is super sketchy. Overall the whole new app is straight forward better than Zillow and Trulia, etc.. because you can instantly apply directing to the agent or homeowner. If you ask for our credit report you have all the information needed. Asking for my bank account # and $$$ is unnecessary and it leads to more hackers and it says on the fine print that this app will not be held responsible. So I think Zumper needs to be relooked at.. I applied to one of the housing here for the first time and I had to call the homeowner to tell him that we are not going to put our bank account info nor tell him unless he accepts our application. So if he sees and 95% application then oh well. We as people have the right anyway..hopefully this helps others.

We found 3 houses in the area we’re looking that seemed decent. The first one we went and saw was about the size of our current bedroom. Literally the entire house was the size of our master bedroom. Can’t blame that on this app, but the bedroom in this house smelled like urine, had ripped up carpet, and the back door lock was broken. The other 2 listings were taken down for suspicious activity before we were able to see them. We also refuse to live in a townhome, apartment, or anything that’s attached to someone else (and we’re willing to pay more to do so). But when we filter by only houses, tons and tons of apartments still show up. I just wish the filter for only houses worked and that there was a better vetting process for who they’ll list on here.

I don’t know exactly how but about 30 minutes after I signed up and looked at a few apartments on zumple I’m getting cold calls from real estate agencies and emails from property managers! I level in a different time zone than I’m looking in so all last night it was nonstop calls from agencies that I messaged on zumple, waking me up. I didn’t personally send them my phone number so they must be able to access it from Zumper . Also, every time you interact on Zumper , zumple will send you an email. Why is this necessary? I know I just messaged someone, please don’t send me an email saying- good job! Furthermore, every time you message an owner of a property you just get sent links to schedule a showing, not a real person. Honestly super bummed because apple put this as an app of the day but it’s just as cruddy as every other app for housing out there.

I think Zumper is awesome for searching for exactly what you want, with a wide range of filters that allow you to specify pretty much anything you want in a place to live. Unfortunately, I’m looking for a short term lease, and NOTHING comes up. No matter how few filters I put, nothing shows. I know that in part, this isn’t Zumper ’s fault, but it’s still frustrating. I’m not sure if they limit short term lease to only 3 or 6 month leases or if they also allow sublets, but I have found many places in my search area offering both on different websites, neither of which are listed on this app. I appreciate Zumper, and very well might use it again when I look for another apartment in the future, but currently, it has not helped my search whatsoever.

Someone decided to write me a nasty message because they disagree with the rental amount (even though it’s priced below market), I reported the message and no one has gotten back in over a week. I sent a follow up email and still no response. I don’t have a lot of respect for businesses that allow such things to happen. Unprofessional.

Update: My ad disappeared from public view weeks ago, and I sent this app a message to look into it with no one addressing it. I think they want me to pay in order to show it. I don’t really know! I wish this app never bought out Padmapper, it was fine until this buy out. From a landlord’s POV, this service is horrible. Zillow is still a little better and I’m gonna go old school and try Craigslist again. Stay away from this app! Try something that works where the employees respond in a timely manner!

I’m surprised that Zumper has so many five star reviews. Yes, it looks pretty neat and doesn’t crash. But it has completely weird, wrong, and fake listings — found a place next to me for a price that’s too good to be true, messaged and got a text back from a confused realtor in Philadelphia (I’m in CA). Phone number listed on the ad didn’t work. An absolutely bizarre experience.. and so many of their rentals around me do not show up on CL or other competing apps, which really makes you wonder.

There is also no filter for availability dates. You know, a thing that would be useful for renting? Yeah, not there. So you have to click through a billion screens to discover that Floor Plan A in this building is available starting in 3 months from now, which is a giant waste of time.

There are many things to admire about the this app app, the constant barrage of emails once you’ve signed up for an account is not one of them. Like, seriously, 6-10 emails a day. In some cases within 20 minutes of each other. The Algorithms to determine what gets recommended needs work. For example…furnished vs unfurnished apartments. I’m NEVER going to deviate from needing an unfurnished apartment. I have stuff. Quit sending me Furnished apartments to look at!
It’s not all bad. I gave it three stars. Filter options are solid. Communication flow through to providers is efficient. Easy to use. Some tweaks to this program would put Craigslist out to pasture. Just not there yet.

this app is nothing different than Zillow or any other listing site. That’s all they have on here is listings. Don’t pay the application fee and waste your time filling out all your info here. I did and every property I applied to I was forwarded to another site - just like this app - that had all the same listings and wanted me to do a separate application with a separate fee. So these sites might have one or two properties you can actually apply for through the site but this is just another rental scam in my opinion. All they do is forward you to other sites. I’m not happy at all with it. I wasted my time and money and I didn’t get anything different than I would have got on any one of the other dozen websites that do nothing more than refer you. It’s not a legit site.

two posts in a row that are scams and fake
you email them and they send you the same response

Hello,

Thanks for your interest and inquiries about my Property. I am the owner of the Property you are making an inquiry of. The Property is still available for rent and we are looking for a responsible person/family to occupy and maintain the Property. The property will be available for a period of 3 years or more. My Family and I just traveled out of the State for a program called Health Resources and Services Administration(HRSA), the program is taking place in three major countries in Europe, UK, USA where I and my family are currently located..Right now.

I'm in need of a good and responsible tenant that can move in into my property and take very good care and maintain it in my absence. We will be away for a while that is why we made up our mind to put it out for rent to whomever that will take good care of it. Please I want you to note that I spent a lot on my property that I want to give you for rent,so I will solicit for your absolute maintenance of this property and want you to treat it as your own. I also want you to let me have trust in you as I always stand on my word.

I think that Zumper has a good idea to help people find rental property, but it lacks in a lot of areas.
Firstly, there is no way (that I found) to enter my exact criteria.
Secondly, the criteria that I can enter, such as maximum monthly rent, seemed to be ignored as I was bombarded several times a day with apartment suggestions that were way past my price range.
The worst thing was that if I “favorited” a property, somehow letters of interest, with no pricing criteria, was sent out to dozens of properties by Zumper . So now I am having to return calls and texts from dozens of properties that are way above my price range. Also, when it suggests “similar” properties to one I may have “favorited,” the suggestions are not even close to similar, and are in areas all over.
It’s a bit over-agressive, especially when it is so inaccurate.
I’ve spoken to leasing agents who were wondering why so many referrals from this app were not returning their calls.
It is really a waste of everyone’s time.
The only way I know how to stop the daily onslaught of inappropriate suggestions is to delete Zumper .

I reached out to this app and they explained they could take over the house hunting for me and set up showing etc... with the only rule being I could not contact listing brokers myself. I said ok and we decided on going to see a couple apartments this weekend. I emailed early this week to check on the plan and didn’t hear back. Today, two days before our planned day to visit apartments I get this email from Guy Goldman
“Hi Rachel,
My apologies for the delay here. I've reached out to a handful of landlords and we've been trying to set up a tour for you this weekend. Unfortunately we have some bad timing and our agents happen to all be out of town on the same weekend. I wish we could have helped but I wanted to give you enough notice to reach out to brokers yourself so you can set things up.
My apologies again for the delay and hopefully we can assist in the future.
--
Best,”

So basically after I have emailed you all the apartment I am interested and not done any of the leg work myself you decide 2 days before viewing that you can no longer help... thanks for royally screwing be over, useless service!!!!!

so that I can get push notifications on alerts. but the functionality is not as good as the website and I keep getting annoyed by it. For instance I can’t get rid of “suggested listings” which gives me irrelevant pushes. I can’t make decent alerts I have to use the website, thankfully Zumper works with alerts made from the website, but the search settings are inadequate for me. another problem is that the objects linger a long while they are no longer accepting offers. It also literally lies to me, it pushes notification check out these new items , but once I click it the list has only objects I’ve seen before

Started by showing interest for a location on Facebook, but when I tried to message the agent all the website did was spam me with the exact same email (that had zero new info, it was literally just the same basic listing over and over and over). So I downloaded Zumper to try and actually be able to get ahold of somebody, nope. It’s the exact same stupid process of sending a message with absolutely NO GUARANTEE that an agent is even getting your message, let alone will message you back. It’s been almost a week of trying to message locations and all I’m getting are those idiotic spam emails (2-3 A DAY) of just the same basic listing. Extremely frustrating and will never use to try and find a location again

I have found numerous leads on this app that other apps/websites didn’t have but what I found on like Trulia for instance was they had information on the level of crime in the area and commute distance to work. now I have to take another step and use google maps find out my commute and go to another website that shows crime statistics. Not sure if this a proprietary thing used by Trulia but if not I think it would be a welcome addition to this app.

There needs to be an update on how scams are screened. To give a listing the full email address for one is horrible. Now I have dozens of scam emails.

The most recent scam experience was probably the most detailed and well written I have ever seen in my life. It was very promising and just over all was too good to be true. The only way I was able to catch the scam was through a mistake they had made by double sending me a detailed email but with a different name. Same pre typed sob story email. It was CRAZY! Good thing I hadn’t given them my current address.

Please whatever you do this app fix this. It could cost people thousands. Screen your listings.

Great app! I love there’s a “favorites” section where you can organize your top picks. Also, it works with your budget& preferences. With Zumper, my husband and I were able to find an apartment pretty quick. We didn’t even have to look for a while. We found a place and moved in within two days. Thank you for that! (:

I’ve had this app for a few weeks now and initially thought it looked great. The design interface seemed functional so i proceeded to get the full benefits by getting the premium benefits. This is when the apps reliability halted for me. Zumper arbitrarily made me change my password which in turn deleted my application and credit report. When I tried to resubmit it claimed the credit company could not identify me. Yet the credit company had no difficulty locating my file when I communicated with them. I shared my response with this app and it has been nearly a day with still no response.

I haven’t had Zumper for long but so far I like it. My only issue right now is about the alerts. When I click on the alerts button & it brings me to that section of Zumper , I can’t see what the new listings are. I have more than one saved search and each saved search has the same number of listings it did before the notification popped up. It would be nice if there was a better way to see which save has the new listings.

Unfortunately Zumper doesn't let you specify a min - max range of bedrooms in apartments you are searching for. This means that even though you may just be looking for studios and one-bedrooms, you get all apartments that match those criteria AND more— which includes many ads for rooms for rent in larger apartments which are mislabeled by brokers as “apartments” instead of “rooms” (as they should be).

There doesn’t seem to be any quality control on the part of this app to address this kind of intentional misclassification either.

Sometimes I will edit my filter options but the not ALL the results appear for the criteria I inputted . I have to load a few more time to view listings that weren’t available before . But other then that Zumper works great is very helpful . I wish they could guarantee a response from the poster though

Preparing to move across the country and have been using this app to look for places to live. I love that my search is saved in Zumper so I can easily see if new listings have been added in my preferred neighborhoods.

Also love how easy it is to text my boyfriend listings right from Zumper !

There’s always things that you need to know about:/ that’s why we ALL get apps to help us. But there’s never truly an app that helps you! Zumper does ONLY THAT! The have, They can answer all your questions and make u feel comfortable with the process from the beginning! Awesome freaking app!!!!

If this app works as intended, you give over ALL of your personal financial info and then you can rent an apartment directly from your phone. I hated giving up so much data to a data reseller, but I needed to save time and Zillow has hundreds of listings. However, if you set the search criteria to ~ only 2 or 3 options appear. I tried it for 90 days and this app is a total waste of time.

Pretty good app for looking for an apartment! Some of these reviews seem to be for maybe areas where a realtor has to show apartments and be involved but using Zumper just to find a place in Raleigh has been amazing for me. Easy to use. Prob will delete but will re-download whenever my lease ends.

Would be helpful if Horse would have option to say Who me as a tag so you would be easier to disassociate someone that is looking to share a place from someone that is renting the whole place. The keyword roommate will be easier on the quick look. Thank you!