Candle Status

Last Updated on 2026-05-21 by Encore AI Labs, Inc.

I have a problem with Candle

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Most reported problems

Crashes

53.8%

Not working

30.8%

Connection

7.7%

Common Candle Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Candle network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Candle App
1. On android, goto Settings » Candle » click [Force Stop]

Clear Candle App Cache and Data:
1. On android, goto Settings » Apps » Candle » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Candle.

On android, goto Settings » Apps or Manage Apps tab.
Click Candle » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Candle » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Candle

E-Mail: [email protected]

Website: 🌍 Visit Candle Website

Privacy Policy: https://www.trycandle.app/privacy

Developer: Candle Team

Oct 20, 2025, 08:33 AM
a AndroidOS user from London, United Kingdom reported problems with Candle : Connection
Oct 06, 2025, 01:58 AM
a iOS user from Los Angeles, United States reported problems with Candle : Not working
Oct 05, 2025, 05:42 PM
a AndroidOS user from Bristol, United Kingdom reported problems with Candle : Not working
Oct 05, 2025, 05:28 PM
a user from Ithaca, United States reported problems with Candle : Not working
Oct 05, 2025, 05:28 PM
a user from Ithaca, United States reported problems with Candle : Not working
Oct 05, 2025, 12:45 PM
a Windows user from Athens, United States reported problems with Candle : Crashes
Oct 05, 2025, 12:45 PM
a Windows user from Athens, United States reported problems with Candle : Crashes
Oct 05, 2025, 12:38 PM
a Windows user from Cabot, United States reported problems with Candle : Crashes
Oct 05, 2025, 06:15 AM
a AndroidOS user from Bilston, United Kingdom reported problems with Candle : Crashes
Oct 05, 2025, 06:00 AM
a AndroidOS user from Airdrie, United Kingdom reported problems with Candle : Crashes
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