Hilton Grand Vacations Reviews

HiltonGrandVacations needs to be optimized for iOS and iPadOS. It’s so slow just to log in and load the first page. you can’t even switch to different apps while it’s loading you have to stay on that screen the entire time for it to load… same as when you search for locations, it loads so long and you can’t switch apps while it’s doing it. It should be able to load in the background. HiltonGrandVacations should be on par if not better than the Hilton honors app when they have way more of an inventory of rooms to search through on that app. Any other app even from your competitors is faster an optimized. Also there needs to be a calendar view just like the full desktop web browser does it’s so hard to see what is available because you have to keep switching back and forth and each time it’s slow to load. The calendar view is great because you can see multiple timeshares and days available at a glance. I’ve been sending emails and mentioning it on the phone for these updates since last year and no updates from HiltonGrandVacations since 11 months ago that optimized. It’s like you guys forgot HiltonGrandVacations. Even some of your own employees recommend not to use HiltonGrandVacations which says a lot. As owners we should have at least a seamless experience when trying to book on HiltonGrandVacations. Please fix this ASAP.

We are HGV owners with more points than we can use. One reason the points pile up is the difficulty finding accommodations using HiltonGrandVacations . Not only are their “resorts” over booked but the search feature is the worst. It’s a little better using the browser version but it also has limitations. Every time we bring this up, an agent explains the crappy features then admits it won’t allow but one location to be searched at a time, and you can’t search a specific location to show the next 7 night 2 bedroom opening. They always try to up-sells it’s basically a time share scam. Don’t buy HGV and if you do, skip HiltonGrandVacations try using the browser then cry because all the places you really want to travel to are conveniently completely booked - always completely booked.

The HGV program is a good program. The website is workable with laptop, though it crashes occasionally. But the mobile app is worthless. It almost never works, and when it does it collapses quickly. What a frustrating experience. Today is another example where I try to check a reservation in HiltonGrandVacations and also look for a new vacation opportunity. Neither would work. Just a circle of death and no connection. I tried the website via my phone and that was not much better. Once again, i’ll have to wait until I get home and do it in my laptop. Just worthless.

HiltonGrandVacations (and it’s dawning on me, the whole HGV program) is terrible. Took a month of resetting passwords, changing emails, deleting and reinstalling, etc. before I finally succeeded in logging into HiltonGrandVacations . Once there however, it’s essentially non-functional giving forever spinning wheels or error messages on almost very tan. Imagine my continuing frustration when there seems to be no actual to get customer service without submitting a “form” online. Seems easy till said form asks for not only your membership number but also your contract number. I challenge you to easily find the latter unless you’re looking at your original paperwork. The lack of customer support is a bit shocking.

After checking into our room, the stench of sewage came up through the kitchenette sink, took 3 hours and four phone calls till the guest service person finally called maintenance, by the time they came up the smell had dissipated and they just poured Cherry bathroom deodorizer in sink, and said to call if it happened again, the odor never fully went away and on day two it became so bad we almost vomited, maintenance came again but used two bottles of the bathroom deodorizer in every sink and the room air filter because the couldn’t tell where it was coming from so we had to deal with noxious cherry scent mixed with sewage. Third night happened again I requested maintenance and a hotel manager, because it over powered the cherry crap maintenance came again with a bottle of the same cherry crap, but of course no management. He said he would get someone, waited 30 minutes no one showed so I went to the lobby. Spoke to a manager who just gave me keys to a new room, big deal, it was our last night and had the worst vacation ever. Should have called Clark County Environmental Health Department.

I’m unable to use HiltonGrandVacations on my iPhone. My account is fine in that I am able to login via a Windows PC. I also have the Hilton Honors app and it does work on my phone. There is no direct tech user support for this application, user must call HGV and navigate through the queue process to speak to a Hilton rep. When I did that I was told that someone from tech support would get back to me via email, usually within 24 hours. I love the promise of the functionality offered by HiltonGrandVacations and it would be so much more convenient to be able to use it on my phone. I understand that Hilton is primarily in the hospitality business but it seems to me that any company offering an app should offer, develop, and test the same in a responsible manner.

HiltonGrandVacations might work…I have no idea. I can’t create an account. The online interface can’t find my confirmation number. I have contacted customer service multiple times and was told initially that since the city where I booked was new, they simply hadn’t added bookings there to their database and to try back soon. That was months ago. I have been assured that my confirmation is in fact recorded in the database and all I have to do is call to book my vacation. Well, I don’t want to call. I want to browse properties and dates at my leisure, as I was told I would be able to do when I booked my vacation. I’m annoyed enough at myself for being suckered into purchasing an elaborate advertisement without this inconvenience on top of it. I will probably let my vacation lapse and consider the money I spent an expensive lesson in trusting marketing schemes.

Everything was ok. Was waiting in the Elite check in line for over 45min as the normal line went faster when I and others in the line questioned a manager about why all we got was sorry. It wasn’t till the next day that i found out why because I was going down to the front desk and waiting in line every time I wanted to get back in to my room to get the card key to work after getting very upset that they told me what happened if they would of told me at check in what was happening I might of been more understanding they did give me a room Credit to use for room services but I rarely ever use the room credits I should I know rooms are good but are starting to show use are age. Over all was a good vacation and good location on the strip we will stay again did not like the sales rep hovering over the checkin line to give you a sales speech. She stop me every time I went to counter.

The service was great regarding our requests. We loved that we could get more supplies as needed which was extremely helpful. Housekeeping was very prompt and friendly. We were able to do a late checkout and they helped get the luggage to the place to hold it until we departed. Great job.
The kitchen supplies need updating. We mostly ate in our room and the fry pan was not flat and the cook sheet didn’t have sides which was needed to fry our bacon in the oven. I’m guessing many people don’t cook when on vacation but we love to save money so that we can use it more on the many experiences we can enjoy on the lovely island.
Also was pretty frustrated with the cost of parking on site and wondering if this could be reviewed. When talking to the Hilton staff prior to our vacation we were told it might be $33/ day. It was very disappointing to learn it was $52 instead.
We heard that in the next year they have plans to update Lagoon towers and that is why we have decided to remain on that location. We are hoping this is accurate information as we love Oahu for all of the multiple opportunities it offers.

I’ve used HiltonGrandVacations to book my last few trips. The navigation has improved and I probably need some lessons, but would like to see the following improvements:

1. When going through the review and booking process for a property, it would be nice to see the property’s location on a map. Also would be good to see photos of the property. I know you can do this on the web version.
2. Would be good if the payment methods would save a card for ease of check out.

I wanted to mention the presence of security here. During in we saw the security person driving around. When we left, he was outside and starting to drive around once again. We have seen them several times wearing their polos indicating their security presence. It makes a difference and we appreciate having them here.
I also wanted to comment on the pool located by building nine. The refurbished work is wonderful. The deep blue color of the water is absolutely beautiful ! Our grandchildren even made a comment of how beautiful the pol is. They were here before when it was light blue. Wonderful to see everything looking so nice!!

For some reason the updated app does not show up on my account. I have deleted HiltonGrandVacations and downloaded it multiple times. I called HGV for help multiple times and they didn’t know how to help me. I spoke to someone when I was at an HGV property and they couldn’t help me. HiltonGrandVacations seems cool and helpful, but no one can seem to help me access it. I have an iPhone 7 and the software is updated, so there is no reason why this shouldn’t work. My friend who has the same model phone has been using the updated app for almost a year. This is ridiculous.

I would love for someone who is knowledgeable to call me and get this fixed.

The hotel information and current pictures are limited. They should connect with Trivago and incorporate reviews. Many codes used on bedrooom description, no legend or pop-out explaining codes. No connectivity to excursions and who to contact for excursions. Does not show availability to book, have to call operator to look for you and find it. They see more than we can, this is the most unhelpful app we’ve ever encountered in over 20 years of travel.

This timeshare is very expensive considering we can never get reservations when and where we want to go. Last time we did use it we went to ocean enclave in Myrtle beach and I’ve never been subjected to rider staff. With owner wrist bands we were treated worse than non owners of course because they were trying to sell them these useless timeshares. Worse investment we ever made. I’d sell it in a heartbeat if I could get even half of what we paid for it

Make sure to bring walking shoes!!! The team is slow and not worth the wait! You park about a mile from your room, then the main pool is on the other side of the resort but you can take the beach side short cut pass the dolphins it’s about a mile long hike but it’s really nice views.
Parking self park is $48 per night and valet is $55 per night well worth the extra $7 dollars to save a quarter mile per trip.
Valet attendants were great super friendly. Room was really nice, all of our meals were really good but we didn’t eat in the resort we ate at Kings and Queens market. Most of the ones at the main resort were either closed or high end. Would have been great for me and my wife, but with the kids we like to go a little more casual for dinning.
Enjoy your trip!!!! We had a great vacation In Hawaii. Mahalo.

The Hilton Grand Vacations App for iPad provides a well-designed, responsive experience that gives me all the information I’m looking for in an easy-to-navigate, visually pleasing, well-organized interface.

This is my “go to” app whether I’m managing my Club points, booking travel, researching vacation destinations or needing to review detailed information on my account. I’m able to get it all done within HiltonGrandVacations quickly, securely and reliably.

We have been owners with HGV for 12 years now. It was the best decision we ever made ! We have wonderful memories of family trips made over the years , some that may have not been possible had we not had our timeshare to accommodate everyone! Each resort we have visited has been top-notch! I am an extremely proud owner with HGV and look forward to many more years of traveling and making more memories with the most important people in my life!!!

Overall HiltonGrandVacations has been great except the last two times I used it to book a stay it double booked my reservation and double charged me the booking fee. Both times I had to call Club to cancel the duplicate and get reimbursed for the double booking fee. Club customer service was wonderful but it would be even better to be able to use HiltonGrandVacations and not have to call them.

I called and a very pleasant young lady told me everything at the resort was open except the sky bar and the kids activity room. Ok image my surprise when I found out valet parking is closed and the pool bar closed at 5pm. Valet was to busy to help us at all only wanted us to move our car. He never asked if we need any help with bags or anything else. Only state we would have to drive our car to the garage. Where to our surprise floors 1 and 2 were marked for valet parking only all others will be towed. Ended up parking on the fourth floor and then walking back. That was ok only2 blocks so very durable. When I get into the room there is no coffee and the dishwasher I’d full of dirty dishes. Unsure where the silverware is non in the draws so will go buy some plastic ware tomorrow. I stayed here in October for a girls weekend I had a great time and service was great. Sadly that is no longer the case.

Does it matter which Hilton resort I stay yet, I always have a great visit, everyone is so pleasing, helpful and very accommodating to whatever you need I have small or big. I’m actually staying this weekend and one of the representatives from Hilton grand vacations, called me from the lobby, and picked up right away I was sick with a massive headache and sinus pressure, she was very accommodating.
I love how clean the rooms are, and I never have A complaint with the balcony it’s always clean no clumps of sand and I am always pleased with the kitchen and surprised at how nice the dishes and the cooking where is