Contact Hilton Grand Vacations Support

by Daniyoh

This app needs to be optimized for iOS and iPadOS. It’s so slow just to log in and load the first page. you can’t even switch to different apps while it’s loading you have to stay on that screen the entire time for it to load… same as when you search for locations, it loads so long and you can’t switch apps while it’s doing it. It should be able to load in the background. This app should be on par if not better than the Hilton honors app when they have way more of an inventory of rooms to search through on that app. Any other app even from your competitors is faster an optimized. Also there needs to be a calendar view just like the full desktop web browser does it’s so hard to see what is available because you have to keep switching back and forth and each time it’s slow to load. The calendar view is great because you can see multiple timeshares and days available at a glance. I’ve been sending emails and mentioning it on the phone for these updates since last year and no updates from this app since 11 months ago that optimized. It’s like you guys forgot this app. Even some of your own employees recommend not to use the app which says a lot. As owners we should have at least a seamless experience when trying to book on this app. Please fix this ASAP.

by Jj Walkaway

After checking into our room, the stench of sewage came up through the kitchenette sink, took 3 hours and four phone calls till the guest service person finally called maintenance, by the time they came up the smell had dissipated and they just poured Cherry bathroom deodorizer in sink, and said to call if it happened again, the odor never fully went away and on day two it became so bad we almost vomited, maintenance came again but used two bottles of the bathroom deodorizer in every sink and the room air filter because the couldn’t tell where it was coming from so we had to deal with noxious cherry scent mixed with sewage. Third night happened again I requested maintenance and a hotel manager, because it over powered the cherry crap maintenance came again with a bottle of the same cherry crap, but of course no management. He said he would get someone, waited 30 minutes no one showed so I went to the lobby. Spoke to a manager who just gave me keys to a new room, big deal, it was our last night and had the worst vacation ever. Should have called Clark County Environmental Health Department.

by Yndiri

The app might work…I have no idea. I can’t create an account. The online interface can’t find my confirmation number. I have contacted customer service multiple times and was told initially that since the city where I booked was new, they simply hadn’t added bookings there to their database and to try back soon. That was months ago. I have been assured that my confirmation is in fact recorded in the database and all I have to do is call to book my vacation. Well, I don’t want to call. I want to browse properties and dates at my leisure, as I was told I would be able to do when I booked my vacation. I’m annoyed enough at myself for being suckered into purchasing an elaborate advertisement without this inconvenience on top of it. I will probably let my vacation lapse and consider the money I spent an expensive lesson in trusting marketing schemes.