The love World of Books as a company, but I wish their app and website platform were more sophisticated. Whenever I and logged into the same account on my desktop, and add something to my cart, I wish that item would be also in my cart on WorldofBooksApp ; vice versa.
Also, their buy 3 get 1 free is always finicky. Sometimes it works great and others it’s really frustrating to get it to work.
They also have an extensive eBay store which is always slightly cheaper for the same condition books. I find that strange. The problem with eBay is the buy three get one free is virtually impossible to utilize there. Their eBay support is pretty bad about helping with this.
Lastly, if they’re out of the correct condition of the book you ordered, they’ll just send you whatever they have, even if it’s in poor shape. I pretty much explosively purchase very good, but I’ve received two very poor books from them on two occasions. I will give them credit, that their customer service was very prompt in resolving this.
I know the margins are low in this business, but hopefully this feedback can help somewhat helpful in improving your tech. Thanks for all you do!