Contact One Tap Away Support

by Ryleeryrykroooo0000

Awful. Even slower than the old app. I’m not receiving notifications and when I tried to used the in app chat bot for help accessing the settings, the stupid AI couldn’t even tell me accurately where to find a settings tab, giving me a different answer/set of instructions. I still can’t figure out how to enable notifications. And the app is not intuitive to navigate and understand. It no longer groups washers by rooms and instead gives you a list for the whole building (a problem if you live in a place with multiple laundry rooms). And the estimated time for the wash cycle is inaccurate, and then only notified me IN APP (with a little blip in the corner) that the load was done, no push notification. And the fact that I have to enable Bluetooth just to START A DRYER and I can’t even get a notification is said dryer is finished. And the cherry on top is that the prices have gone up 75¢ per wash AND per dry (that’s $1.50 a load for those keeping track). And not to mention the app has a whole page for sponsored deals THAT HAVE NOTHING TO DO WITH LAUNDRY. And you can’t even escape it in real life, the new posters for the app in the laundry area are covered in sponsored ads for laundry detergent and dryer sheets. I just want to know when my laundry is done. If there are any five star reviews on this app, believe me, they are fake/bought.

by Sunshine Crown

My building was forced to switch to this app by CSC with no notice. With the old app, regardless of where I was, I was able to see which washers and dryers were available in my laundry room and how much time was left on any machines that were in use. Now this information is only available when your phone connects via Bluetooth to the machines while you’re standing in the laundry room. This completely defeats the purpose of having this information on the app when I can just look at the machines with my eyes. This is such a downgrade! This technology has been around for decades but somehow this “new and improved” app doesn’t have this relative basic function. Do better.

Edit: You say you’ve added the ability to see which machines are available, but this is still worse than the previous app. All I can see is the quantity of machines but I can’t see which ones (some machines are better or bigger than others) or how much time is left. There have also been times when I’ve been standing in the laundry room and looked at the machines available count that this app provides and it’s wrong! I don’t know how or why you take a perfectly functioning app and make it so much worse. This app is so objectively bad that I will be encouraging my condo board to contract with a new laundry service provider once our contract ends.

by Angngarr

Wish they would have kept the old apps for CSC. This one doesn’t let you see if machines are available until you are right in the room. So stupid. The old one used to let you see if machines were available so you knew if you had a chance of getting a machine or if it was a good time to do laundry. Always an issue to try to add more time to a dryer and the minimum you can put on your account is $10 which is hard for those of us who live paycheck to paycheck. Maybe we only need another load to dry. Also the time is always off on the app. Everyone I know has had issues with this app. Please improve it or go back to the old one. Oh and don’t tell me to use the machine to use the debit card if I want to use less money as you rip people off by charging 25 cents “convenience fee” each time you run a card. Also 25 cents for FIVE MINUTES to extend drying time is crazy.